Beyond Philosophy

JULY 6, 2016

This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market. I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Beyond Philosophy

SEPTEMBER 24, 2020

Professor Hamilton explained that science is a rigorous identification and measurement of phenomena, leading to understanding it systematically and then presenting it with a causal link or a theory. It reminded me of 2002 when I first started talking about getting into Customer Experience.

Net Promoter Score 139

Net Promoter Score 2002 Presentation Customers 139

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40

Culture Competitive Advantage 2015 2012 40

Beyond Philosophy

SEPTEMBER 19, 2019

The UK CSI measures what’s relevant to consumers and customers in five different areas: Professionalism: How helpful and knowledgeable are the people or websites I visit? I have been consulting on Customer Experience since 2002. It’s a Cultural Thing. . User Experience: Is an organization easy to do business with?

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

SurveySparrow

MARCH 6, 2024

SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction. This is your chance to explore diverse cultures. The platform was founded in 2002 by a quartet: Ryan Smith, Scott M. 5 Capterra Rating: 4.6/5

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

C Space

MARCH 25, 2020

Build cultural understanding : We have the ability to understand how customers from one side of the world to another are experiencing and reacting to changes, allowing us to tailor local marketing and comms so messages feel authentic and relevant. It keeps a business’s stakeholders close to their customers. Could that have been predicted?

2002 40

2002 Airlines 2003 Travel 40

West Monroe

NOVEMBER 11, 2021

Users will better understand how to systematically manage pipeline safety, and continuously measure progress to improve overall pipeline safety and performance. The operating model design helps drive a safety compliance culture in which employees and contractors have positive attitudes toward compliance.

Transportation 52

Transportation Government 2002 Technology 52

Magellan Solutions

APRIL 30, 2020

In 2002, the financial giant signed a 10-year contract worth $700 million with a human resources outsourcing company. However, it can be a bane to those who won’t take the proactive measures in selecting the appropriate service provider. Here are some of the reasons why: Dealing with an incompatible vendor in terms of work culture.

2002 52

2002 Financial Retail Innovation 52

Qualtrics

JANUARY 7, 2020

“Leaders are in a position of power, and if they start to make unethical decisions it can quickly lead to a toxic workplace culture.”. Ethics matters in business because it is an important component of a company’s culture , its dealings with customers and suppliers, its brand and public image , and its relationship to its immediate community.

2019 26

2019 Leadership Social Media Culture 26