2007 Communication Net Promoter Score Social Media 
Daniel Group
SEPTEMBER 23, 2021
I think you guys started in 2007. At the time, there were a lot of survey mechanisms out there, but we were introduced, of course, to Lynn, to you and your team, the Daniel Group, and the the evolution of the net promoter score at the time and the science behind it, was starting to take off. Quite a lot. We love Holt.
Comm100
NOVEMBER 13, 2022
Compared to phone and other communications, live chat allows less agents to help more customers. With a rise in the number of digital communication channels, organizations are turning to omnichannel software to improve customer service operations for everyone involved. Social media . Adopt omnichannel .
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SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link].
Customer Guru
JANUARY 3, 2018
When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. This made a huge change from how you look at digital media as a driver for word of mouth.
Beyond Philosophy
JUNE 4, 2015
The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. Authors Jagdish Sheth, Raj Sisodia, and Daniel B.
Amity
FEBRUARY 10, 2017
The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. This approach meshes well with the transformation that is being forced on the marketing industry today.
Grade.us
JUNE 2, 2020
Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Monitoring social media campaigns? Traject Social gives you A to Z coverage. Net promoter scores. Traject Data has you covered.
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