2011 Communication Customer Relationships Social Media 
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”.
Bill Quiseng
MAY 8, 2017
He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Just imagine—in four more years, some Americans would begin communicating via SMS text.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
MARCH 15, 2017
While the Engineering team is hard at work trying to get the system back up, Customer Success is the one who has to save face and mitigate the damages the outage will cause on customer relationships and retention. • SaaS Customer Success: Best Practices for Unplanned Outages.
Avaya
OCTOBER 31, 2016
In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. Now that we’re just shy of 2017 (how time flies!)
Bob Hayes
FEBRUARY 2, 2015
I have shared the link to the survey to the CX community through a variety of methods, including blog posts, social media networks and presentations. No differences between leaders and laggards were seen for a couple of CEM activities: use of web surveys and online brand communities. cxpsurvey ).
ProProfs Chat
AUGUST 24, 2018
Below, we’ve listed real-world examples of customer service gone horribly awry and offered up some universal lessons that can be gleaned from these stories. Take your customer relationships seriously. The underlying truth in all of them? The lesson : Don’t normalize rude, tone-deaf behavior of any kind. Conclusion.
Feedback
NOVEMBER 24, 2016
For businesses, this means managing people’s experience and dealing with massive amounts of customer feedback about your company, products, and services. When customers share their story, they’re not just sharing pain points. Your customer service organization should be designed to efficiently communicate those issues.
Expert insights. Personalized for you.
302 
Let's personalize your content