SmartKarrot

SEPTEMBER 3, 2021

Retention Marketing is a form of marketing strategy that targets existing customers and keeps them connected to the business. For instance, if your business is an e-learning platform you can retain your existing customers by informing them about new courses, how they can enhance their career using certain courses, etc.

Marketing 10

Marketing Loyalty Programs Banking Customer Retention 10

C Space

MAY 7, 2020

Chinese e-commerce giant Alibaba has launched a new luxury platform targeting younger consumers that also aims to help high-end brands shed excess inventory built up during the global lockdown. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands E Commerce E-support 52

SurveySparrow

FEBRUARY 23, 2024

Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011. Pros Customer Support: Some users praised their customer service in a g2 review. Customer Support Jotform Jotform’s support team is available round the clock!

2006 52

2006 E-support 2011 NPS 52

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Customer Service 72

Customer Service Omnichannel Social Media 2021 72

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. Found in 2011 by Pavan Sondur and Prashant Kumar, Unbxd is another popular SaaS company in India.

2011 11

2011 E Commerce E-support 2008 11

ProProfs Chat

JULY 30, 2021

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. b) E-Commerce Industry – AMAZON.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

Inbenta

NOVEMBER 13, 2017

Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011. Ironically, its first offering was far more potent than the version embedded on our iPhones today – it was more intuitive, connected to the web and could detect meaning from sentences more effectively.

2010 109

2010 E Commerce E-support 2011 109

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

FEBRUARY 7, 2022

About: Another successful SaaS company serving thousands of happy clients since founded in 2011. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. It provides mobile and web solutions to e-commerce sites for optimizing their customer experience. Founder/CEO: Nick Hernandez.

E Commerce 10

E Commerce E-support Insurance Fashion 10

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Every support call Qualtrics University team members receive is answered within three rings.

2015 97

2015 Multi-Channel 2014 CEM 97

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Founded in: 2011. Creditas connects with the company’s existing payroll software for payroll loans to validate load eligibility. Founded in: 2011. Cloud Shop supports both iOS and Android devices.

E Commerce 10

E Commerce 2011 2012 2013 10

SmartKarrot

JANUARY 28, 2022

The Blue Dot is an Israel-based SaaS platform that helps businesses connect the dots to finish the transactional story of each employee, going beyond tax compliance. Founded in: 2011. Founded in: 2011. Founded in: 2011. Founded in: 2016. Founder/CEO: David Maman. Founded in: 2019. Founder/CEO: Isaac Saft. Cato Networks.

2015 10

2015 2011 2006 2010 10