BirdEye
APRIL 24, 2023
Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.
Eptica
APRIL 8, 2020
To find out, we evaluated the digital customer service provided by 50 UK companies from five sectors, repeating research carried out since 2011. We looked at their performance on the web, email, social media and chat when it came to answering routine queries, such as changing an order or finding out about policies.
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ProProfs Chat
JULY 30, 2021
Some of them rely on powerful social media marketing while others opt for creating powerful content centered around industry specific topics. By sharing your brand stories on the social media platform, you can form an instant connection with your target audience. Monitor Your Social Media Interaction.
Comm100
NOVEMBER 13, 2022
“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. For customers, omnichannel means being able to reach out however they want, from any device. Providing excellent support across all channels is key because customers hate waiting for a response.
Beyond Philosophy
FEBRUARY 1, 2021
We’ve got global marches… The Accenture study found that two-thirds of consumers think their protest actions, including boycotting brands or calling them out on social media, can make a difference in company behavior. The year the company put that ad (2011), revenue grew by about 30% and a further 75% between 2013 and 2018.
Customer Guru
JANUARY 3, 2018
The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. Since 2011, it has been a completely different journey, scaling the number of units across Chennai, Gurugram, Mumbai, Pune, Navi Mumbai, Chandigarh, and Delhi, whilst keeping the ground solid and improving consistently.
Comm100
NOVEMBER 23, 2020
Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. 4.5 / 5 (Capterra).
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