CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2018 52

2018 2013 Customer Relationship Management 2020 52

Magellan Solutions

OCTOBER 26, 2023

Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data. The company ensures that there will be effective communication with clients. The company’s technology ensures efficient customer support, increasing satisfaction and loyalty.

Call Center 52

Call Center Customer Satisfaction 2013 Loyalty 52

CSM Magazine

FEBRUARY 11, 2022

BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

I think it’s because everyone, from field-based engineers to back-office staff and management, can see how it makes their job easier. “Before BigChange we had disparate systems and processes that were not joined-up and didn’t communicate. With BigChange we have one system that does everything,” he continued.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2022

Since implementing BigChange, the administrative burden has been dramatically reduced and management have a better control on costs, all contributing to the increase in turnover. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Document 52

Document 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 17, 2022

Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers. Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive.

2018 52

2018 2013 Customer Relationship Management 2020 52

Magellan Solutions

MAY 29, 2021

In this article, we have listed down 9 ways healthcare BPO uses social media to support customers and employees with their needs. So patients will be resorting to easily accessible mediums to communicate with their healthcare providers. Act on customer feedbacks . 9 Ways Healthcare BPO Make Use of Social Media.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. Intelligent scheduling of engineers is improving operational efficiency and reducing travel times and costs.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 30, 2023

. “As the company has grown and evolved, we knew we needed to reduce our reliance on paper worksheets and manual job management processes,” commented Dean Burry, Director and co-founder of Burry Sealants. Technicians and applicators are equipped with mobile devices which allows real-time communication between site and back-office.

2011 52

2011 2018 2013 Customer Relationship Management 52

CSM Magazine

FEBRUARY 7, 2024

In addition, with quicker and improved customer communication, together with accurate and easily-accessible job reports, there are less invoice disputes to deal with.” With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

JULY 6, 2022

With field staff using mobile devices to connect to the back-office system, Envirocare has also reduced the time and resource required to quote on new work, report on completed work, issue invoices and respond to customer queries. Each system was standalone and sharing information between systems was cumbersome and timely. About BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

MARCH 1, 2022

Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing. About BigChange. For more information please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management 2020 52

Customer Interactions

AUGUST 1, 2014

A number of vendors already provide interfaces for handling text communications in the PSAP. The take-away: Text-to-911 is here; and other types of multimedia 911 communications are coming. This migration will require PSAPs to update their 911 technology—and that includes their recording capabilities.

2013 33

2013 Telecommunications Communication Government 33

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Magellan Solutions

FEBRUARY 24, 2022

All these while giving you hiring, training of agents, and providing real-time reports with the use of sophisticated BPO technology. Technology. $ Technology. A good lead generation company should have a full set of digital tools that can automate, manage, and track all of their work. Cost per Lead on Average. Finance. $

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JANUARY 18, 2022

Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. VWO is more than just a technological platform.

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2013.

2006 10

2006 2003 2010 2005 10

SmartKarrot

FEBRUARY 3, 2022

Amber’s AmarLive is an energy management solution. Founded in: 2013. ContaAzul is a Brazilian business management software for small businesses. Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things.

E Commerce 10

E Commerce 2011 2012 2013 10