Experience Matters

JANUARY 9, 2017

The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.

2017 48

2017 B2C 2016 B2B 48

Stella Connect

JANUARY 30, 2017

Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. If you hire the right people for your brand, they’ll likely be more enthusiastic and engaged. But data-driven hiring helps combat it.

Retail 40

Retail Culture 2016 2017 40

LiveChat

MARCH 6, 2018

There are brands that people love to buy from. Their unwavering loyalty not only stems from the products and services offered, but also from the brand values. It establishes a connect with customers, turning them into your brand ambassadors. In 2016, the number was 50%. This figure was up from 84% in 2016.

Customer Centricity 28

Customer Centricity 2016 Fashion Consumers 28

CSM Magazine

DECEMBER 11, 2023

In today’s digital landscape, chatbots have become an invaluable customer engagement and support tool for many businesses. dollars in 2025, a 657% increase from 2016 levels. Analyze your target demographics, identify peak engagement times, and determine what key questions or issues your chatbot needs to address. billion U.S.

2025 52

2025 Workshop 2016 Customer Engagement 52

Comm100

AUGUST 23, 2018

Their total customer count is over 310 million active customers – a number that was last reported in 2016. This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 When Wynn first brought Alexa to the hotel in 2016, he used Amazon’s Alexa for Business.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Reputation management software monitors all branded conversations to keep track of controversies at inception.

Social Media 58

Social Media Airlines 2009 Financial 58

Strativity

APRIL 27, 2023

As delivery apps continue to grow in popularity they will continue to serve as a go-between with the customer and the brand while taking a portion of the same store margin which will spell trouble for the restaurant industry over time. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

As delivery apps continue to grow in popularity they will continue to serve as a go-between with the customer and the brand while taking a portion of the same store margin which will spell trouble for the restaurant industry over time. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Kristen Hayer. Emilia D’Anzica.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals. Make customer service training engaging and fun.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals. Make customer service training engaging and fun.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals. Make customer service training engaging and fun.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40