3 key takeaways from Forrester CXSF 2016 for CX professionals
OpinionLab
NOVEMBER 1, 2016
According to a recent KPMG CEO survey presented at CXSF, 88% of CEOs surveyed are concerned about customer loyalty and 63% admit they are challenged to keep up with changing customer needs. OpinionLab provides the real-time customer insight to help on both counts. Here’s how. 3) CX innovation is accelerating.
Let's personalize your content