2017 Customer Centricity Customer Satisfaction Voice of Customer 
Second to None
SEPTEMBER 13, 2018
Customers can log on to their marketplace and access products across every industry, provided by third-party vendors or Amazon themselves. In fact, Amazon’s 2018 online sales will account for close to 50% of all online sales spent in the United States, up close to 30% of their share from 2017.[2] 1 [link]. 3,4,5 [link].
Second to None
OCTOBER 23, 2018
In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. Pizza has become one of the fastest growing segments in the food market in recent history.
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Second to None
MARCH 9, 2018
Unless a brand replies to 90 percent of queries, and—crucially—does this within 15 minutes (something we at The Social Element have been advising brands to include in their crisis plans for years), it won’t get the coveted fast responder status from Facebook, and it could, potentially, lose customers to those brands that respond quickly.
Second to None
APRIL 11, 2018
You can access the article by clicking here , or by reading below: This piece was originally published by CMSWire on April 11, 2018: “Delivering strong customer experiences (CX) ties directly to your bottom line. ” Johnson finds a strong positive relationship between employee satisfaction and customer satisfaction.
Second to None
APRIL 4, 2018
Our new “ 2018 Email Marketing Study: How 100 of the Top Retailers Engage Shoppers in the First 45 Days and Beyond ” study evaluated 100 retailers from the Internet Retailer Top 500 list and acquired every email each of these retailers sent to email subscribers who have never purchased a product from July to December 2017.
Second to None
APRIL 3, 2018
In fact, the industry has accrued seven straight years of positive growth, totaling $780 billion dollars in 2017.[1] 1] Traditional quick-service and fast-casual brands are now being forced to re-evaluate their market position because of the evolving desires of the typical customer. 1] [link]. [2] 2] [link]. [3]
Second to None
APRIL 8, 2019
Customer service is a make-it-or-break-it operation when it comes to the overall experience. One upsetting interaction can terminate a customer relationship indefinitely. Research by NewVoiceMedia claimed that in 2017, companies lost an estimate of over $75 billion due to a poor customer service. [4] 1] [link]. [2]
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