ShepHyken

DECEMBER 4, 2017

That means that your teams have to do more than guarantee a terrific on-site customer experience. They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. Follow on Twitter: @Hyken.

2017 0

2017 Article Customer Service Government 0

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. sales jumping 19.7% over 2017 to $7.9 billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences.

2018 60

2018 Retail 2017 Consumers 60

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. sales jumping 19.7% over 2017 to $7.9 billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences.

2018 60

2018 Retail 2017 Consumers 60

Joe Rawlinson

AUGUST 9, 2017

The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5 Here are three ways you can enhance your customer service to deliver a more satisfying e-commerce experience to your customers and outdistance your competition.

E Commerce 104

E Commerce Consumers Customer Service Social Media 104

ERDM

FEBRUARY 12, 2018

Article by Ernan Roman Featured on RetailTouchPoints.com According to the IBM 2017 Customer Experience Index (CEI) Study , “Only 19% of brands offer more than a basic level of personalization of the online experience.” So how do marketers step up and deliver?

Fashion 58

Fashion 2017 Omnichannel 2018 58

C3Centricity

OCTOBER 22, 2020

More clothes stores are shut down than any other category because sales have gone online. As claimed by Thales , 75% of US retailers have experienced a data breach, 50% in the last year, up from 19% in 2017. You may get the sale but you won’t make a loyal advocate out of me. You can’t be half right.

Retail 87

Retail Advertising Download Technology 87

C3Centricity

SEPTEMBER 14, 2020

This discussion happened just a few years back in 2017. The pandemic has forced most customers to buy online, at least during the various lockdowns. And many have found the experience both enjoyable and useful. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores.

Retail 77

Retail E Commerce Apparel Transportation 77