CSM Magazine

FEBRUARY 2, 2018

For the 12th consecutive year, Brand Keys has honored Dunkin’ Donuts as a coffee leader in providing guests with a superior customer experience. According to the 2018 Brand Keys Customer Loyalty Engagement Index, Dunkin’ Donuts is once again a top brand for consumer loyalty in the out-of-home coffee category.

Loyalty 40

Loyalty 2018 Consumers Brand Values 40

CSM Magazine

OCTOBER 7, 2020

Businesses strive to provide clients with the latest technology as a way to differentiate their services. By contrast, only 20% of clients would leave due to the company not providing the latest technology. According to a study published by the Harvard Business Review in 2018, not responding is a mistake.

Customer Service 52

Customer Service Net Promoter Score Touchpoint Poor Customer Service 52

Second to None

MAY 9, 2019

Salesforce’s 2018 “State of the Connected Customer” report revealed that 62 percent of customers are more afraid of their data being compromised now than they were two years ago. [1] Additionally, according to IBM’s 2018 “Cost of Data Breach Study”, consequential losses have risen by six percent compared to the year prior.

2018 86

2018 Social Media Consumers Banking 86

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Events 49

Events Retail Loyalty Seminar 49

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Technology is a means, not an end. Insight and data must work together to fuel technology investments.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Technology is a means, not an end. Insight and data must work together to fuel technology investments.

2022 52

2022 Roadmap Customer Relationships 2019 52

SurveySparrow

NOVEMBER 20, 2020

For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. For example, Autodesk, an American multinational software company, used cognitive technology to improve its customer experience with the help of real-time service. Chatbots Boost Brand Values.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

ChurnZero

AUGUST 24, 2018

You can get technology to help in saying when a customer crosses this threshold. A good NPS technology will make sure that they only collect one of the scores. Follow ChurnZero on Twitter before August 29th, 2018 and you will be entered for a chance to win a $50 Amazon gift card. Winner will be notified on August 31st, 2018.

Customer Success 61

Customer Success Webinar NPS 2018 61

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. and will increase to 47.3% – this was estimated for 2018! In 2018, 46.5 Source: Amasty ) Tweet this.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Kristen Hayer. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21