2018 Connections Multi-Channel Omnichannel 
Call Experts
JANUARY 23, 2019
Omnichannel is quickly becoming a fundamental concept for businesses. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. What makes omnichannel challenging? Retailers have lost millions. What is this process?
Currency Alliance
JUNE 21, 2018
The judges credited ‘Virgin Red’, created in partnership marketing specialists Mando Connect[ii], for being a program which ‘doesn’t just pay lip service to gamification; the whole program revolves around it.’. Diversification Across Channels. With clever tech, comes increasingly brighter hopes for multi-channel loyalty marketing.
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Ecrion
JULY 16, 2020
trillion in 2018? Consider Using Omnichannel Support. This means that when they’re trying to purchase something, expecting the same high-quality level of customer service throughout each channel that they’re using. However, always being available for your customers on multi-channels isn’t always easy.
Second to None
APRIL 12, 2019
Yadav highlights data from a 2018 Accenture study that found that more people are making purchases based upon a brand’s relevancy. [1] 1] Relevancy exists when a customer connects with a brand or product on an emotional level, perceiving it as conducive to their their personal values and current lifestyle. Be Where Your Customers Are.
Team HGS
MARCH 6, 2019
Brands strive to meet the extraordinary expectations of today’s connected customer. Companies worldwide are putting significant effort and technology investments into improving the customer experience, providing the people, process, and technology to support an omnichannel environment. Here, we describe how HGS supports CX Trend No.1,
Oracle
NOVEMBER 27, 2019
Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. As of 2018, according to Gartner , “66% of analyzed brands have adopted a social commerce feature within the past year.”
transcosmos Information Systems
OCTOBER 2, 2018
Before 2018 ends, review if your business is giving the gold standard of customer service to your buyers. To solve this, your business should be opening up more channels of communication. Of course, having an omni-channel customer service requires more than just creating accounts on online platforms. Get in touch before they do.
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