CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

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Management 2018 2013 Customer Relationship Management 59

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England.

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Management 2018 2013 Customer Relationship Management 52

CSM Magazine

MAY 16, 2024

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. It also didn’t integrate with other management systems we were using. ” BigChange is also helping EnviroVent improve its customer service levels in other ways.

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CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

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CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability.

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CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

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Automotive 2018 Customer Relationship Management 2013 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

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2018 2013 Customer Relationship Management 2020 59

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? Customer Relationship Management Conference (CRMC) 2018. The Customer Service Summit. Sales Management Association’s Sales Force Productivity Conference. January 2019 CX Events and Conferences.

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Events 2018 2019 Customer Experience 60

CSM Magazine

NOVEMBER 30, 2023

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. It has launched new regional management operations in the East Midlands and Oxfordshire area and has seen a vast improvement in efficiency.

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Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019.

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CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. “‘where are you? “‘where are you?

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Books 2018 Customer Relationship Management 2013 59

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

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2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

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2018 Customer Relationship Management 2013 2020 52

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments.

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2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

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CSM Magazine

FEBRUARY 7, 2024

It often took a week or more for information for PO’s and billings to be available impacting billings and customer service. With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

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2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. ’ They were also under-supported,” Field continued. .

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2018 2013 Customer Relationship Management 2020 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows.

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2018 Customer Relationship Management 2013 2020 52

ShepHyken

DECEMBER 9, 2022

He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success. And in today’s digital age, customer service is now more important than ever before. Increased customer satisfaction . Improved customer retention .

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CSM Magazine

JULY 6, 2022

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 6, 2023

Customers can even track the engineer on route and their likely arrival time. Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working.

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

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2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. For the first time BigChange brought together all aspects of managing a complex mobile operation.

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CSM Magazine

MARCH 22, 2023

A Midlands-based security company, which protects high net worth individuals and commercial assets across the UK, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system.

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2018 Customer Relationship Management 2013 2020 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. We’ve doubled the numbers of jobs we do nationwide but with BigChange automation, we’ve not had to increase staff to manage the extra workload.

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CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. ” About BigChange.

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

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Document 2018 2013 Customer Relationship Management 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

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CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . That has led to productivity gains across the office and field service operations of around 25 per cent. However, it’s customer service where the greatest benefits are being realised.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. Working with schools, colleges and universities, Greenskape provides a range of services including grass cutting, line painting, tree surgery and outside cleaning.

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CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. About BigChange. For more information please visit www.bigchange.com.

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transcosmos Information Systems

OCTOBER 2, 2018

In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past year, and it will continue to be an asset for most companies in retaining and gaining clients. Eliminate the need for customer support calls.

Customer Service 48

Customer Service Multi-Channel Social Media 2018 48

CSM Magazine

NOVEMBER 8, 2018

Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. Carl Grieves is the Managing Director at Silverbear. About the Author.

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