Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
on 13 May 2019. Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. Pennington doesn’t dive into things like cross-channel alignment or journey mapping.
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