SurveySparrow

DECEMBER 15, 2019

Here is what you can do to deliver great customer service: #1 Offer omnichannel support: How easy or difficult is it for your customers to contact you? Omnichannel support means having a presence in every area (read channel) where your customers are active. Still not convinced about creating an omnichannel customer service strategy?

Customer Service 91

Customer Service Omnichannel Customer Service Strategies Feedback 91

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Loyalty members made up 44% of revenue despite only making up 21% of the client base’[ii].

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

JUNE 21, 2018

So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019. With clever tech, comes increasingly brighter hopes for multi-channel loyalty marketing. Instant rewards.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

Strativity

APRIL 27, 2023

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. But the market was peaking. Here’s why it’s ending.”

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. But the market was peaking. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships 2019 52

ShepHyken

MARCH 5, 2023

Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. Those are top findings from Incisiv’s 2023 Omnichannel Customer Service Index conducted in partnership with Nuance Communications Inc. We’ll also share some effective ways to increase your CLV for greater results.

Article 13

Article 2023 Customer Service E Commerce 13

C Space

JULY 2, 2020

United Airlines has announced that it would add nearly 25,000 flights in August, tripling the size of its schedule and flying roughly 40% of its fleet capacity when compared to August of 2019. Now, Walgreens plans to build out customer IDs for those 100 million members in order to personalize the experience for each.

2020 52

2020 Brands Airlines Social Media 52