2020 Connections Hotels Multi-Channel 
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn : [link].
C Space
MAY 22, 2020
The Brand Move Roundup – May 21, 2020. While I recognize that Perspectives 2020 was ambitious – perhaps overly so,” said Michelle Boockoff-Bajdek, Skillsoft CMO, “I do believe it tapped into the zeitgeist of a unique moment in our collective history. They need to take Cannes’ lead and skip 2020 as no one will show up.”
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C Space
APRIL 6, 2020
The Brand Move Roundup – April 6, 2020. As the need continues to grow, our local food banks are suffering from a lack of volunteers, donations, and food distribution assistance from their normal channels. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.
Gainsight
MAY 18, 2020
That’s a wrap on #PulseEverywhere 2020. Our amazing team applied the Golden Rule to each of their negotiations with venues, hotels, sponsors, suppliers, and ticket holders—and every single one of them responded in the same way. Even in the heart of Silicon Valley, internet connectivity is glitchy.
Currency Alliance
NOVEMBER 14, 2019
The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.
Qualtrics
FEBRUARY 16, 2021
In the case of a hotel for example, guests are involved from the booking stage, right through to check out, before (hopefully) re-booking for next time. Multi-lane drive-thrus that provide a view into the kitchen. Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business.
Currency Alliance
DECEMBER 1, 2020
Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. A brand wouldn’t build hotels that are visited only once, or stores that are shopped only once. Multi-serviced.
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