The State of CX: A series on customer experience trends and beyond - EX drives CX
Quadient
OCTOBER 28, 2021
Thu, 10/28/2021 - 17:00. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. The most important investment that businesses can make in 2021 and beyond is in their employees.
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