Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments.

Customer Success 97

Customer Success Chief Customer Officer 2021 Customer Centricity 97

CustomerSuccessBox

JUNE 7, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Anita’s interview where she gives insights into how you can manage churn efficiently. Anita Toth is the Chief Churn crusher at Anita Toth Inc. Top 100 Customer Success Strategist 2021.

Management 52

Management NPS Definition Metrics 52

Gainsight

JUNE 9, 2021

Her diverse CS experience across various segments makes her insights highly valuable. Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. 2020 threw us some curveballs.

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. With the insights and soundbites coming in hot, we compiled a list of our favorite takeaways from each session for your skimming pleasure.

Customer Success 98

Customer Success Leadership Sales Chief Customer Officer 98

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. Maximize insights usage rates.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. Below is a breakdown of these key roles and their primary responsibilities: .

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Customer Success Chief Customer Officer 2021 Sports 126

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Kellie Capote.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

ChurnZero

JANUARY 22, 2021

Their customer asked to talk in November 2021. The big mistake there – and this is if there are any VPs, managers, Chief Customer Officers – you have to know if your team is motivated by money, and I’m telling you most people are not. Customer Success Around the Web. Then I apply common sense.

Sales 98

Sales Webinar Net Promoter Score Culture 98

SmartKarrot

MAY 26, 2022

This data can have the potential for some high-level insights. But a 2021 survey by NewVantage Partners Big Data and AI Executive shows that only 1 in 3 companies have a structured data strategy and will experience business outcomes. CEOs have realized that insights into people are derived from data. Hire the right people.

Culture 10

Culture Insights Events Metrics 10

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. A – Attainable.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98

Gainsight

MAY 18, 2023

Customer Cheat Sheet This feature generates a narrative customer summary that includes key customer metrics, strategic priorities, a prioritized list of product requests, recent escalations, open tickets, executive changes, and more. Modern tech allows us to do it at scale in a more personalized, effective way.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

2022 40

2022 B2B Chief Customer Officer Financial 40

Qualtrics

NOVEMBER 21, 2019

Understanding the customer experience and acting on those insights is the key to success in today’s dynamic experience economy. We’re going to get better at generating actions from X- and O-Data insights and integrating that into customer interactions. First, they’ll adapt contact center metrics that get managed.

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2020 Customer Experience Virtual Agent Healthcare 38