Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Acclaimed multiple times as a top-notch Customer Success leader, Peter is the Senior Director, Customer Success Enablement and Thought Leadership at Oracle. Lincoln Murphy. Peter Armaly. James Scott. Jeff Breunsbach. Nils Vinje.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. One company asked their customer service employees to connect to the VPN and haul their desktop computers home with them. Two specific examples come to mind.

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. They also bridge the gap between staff and top leadership. ” For many, working from home without these connections can feel like… work. In April 2021, GM CEO Mary Barra sent a message to employees about the return to work policy. Update your roadmap. Empower your management.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. They also bridge the gap between staff and top leadership. ” For many, working from home without these connections can feel like… work. In April 2021, GM CEO Mary Barra sent a message to employees about the return to work policy. Update your roadmap. Empower your management.

2022 52

2022 Roadmap Employee Experience Culture 52

Qualtrics

MARCH 2, 2021

To support HR and business leaders in answering this question, we asked Melissa Thomas-Hunt, Global Head of Diversity & Belonging at Airbnb, to share how organizations can foster a culture of belonging in 2021 and beyond. It represents a connection with people or places. Like food and shelter, belonging is a basic human need.

Culture 47

Culture 2021 Roadmap Engagement 47

C Space

JUNE 16, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The Academy of Motion Picture Arts and Sciences announced on Monday that the 93rd Academy Awards telecast (AKA the Oscars ) has been postponed by two months to April 25, 2021.

2020 52

2020 Brands Social Media Advertising 52

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved. The reason? Their focus historically has been on safety versus cybersecurity.

2022 52

2022 Technology Roadmap Leadership 52

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In a recent Manufacturing Leadership Council study , only 3% of respondents saw this as the eventual state of their factory model.

Leadership 52

Leadership Culture Technology Connections 52

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved. The reason? Their focus historically has been on safety versus cybersecurity.

2022 40

2022 Technology Roadmap Leadership 40

West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. Build a realistic roadmap. Many companies skip this crucial step or fail to effectively articulate roadmaps that they have already developed, bungling deals with abstract plans and unclear direction. What’s more, U.S.-listed

Roadmap 52

Roadmap Innovation Financial 2022 52

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. The result? Instead, they build structures and processes that revolve around their key stakeholders.

Banking 52

Banking Innovation 2022 Government 52

Gainsight

AUGUST 10, 2020

As executives searched for advice on bringing these teams closer together, ideas like quarterly joint-roadmap development sessions and incentive programs for rewarding the collaboration were some of the suggested solutions. . Executives spoke about how their leadership teams feel more customer-centric.

Leadership 59

Leadership 2020 Events Customer Success 59

Kustomer

AUGUST 19, 2021

Wendi has years of experience in CX and in leadership positions and she shares some of the secrets for how to make your company stand out. I wanted to just hear, oftentimes, a big question on a CX leader’s mind, is how do they work best with their CEO or senior leadership? And bringing all those connection points.

Culture 98

Culture Chief Customer Officer NPS B2B 98

West Monroe

MARCH 8, 2022

The reality is that plant connectivity and operational equipment instrumentation have increased to such an extent in recent years that companies must do something about the gridlock in a time where VUCA (volatility, uncertainty, complexity and ambiguity) reigns for the foreseeable future. Thus, no real progress occurs.

Roadmap 52

Roadmap Technology Leadership Consumers 52