ChurnZero
JANUARY 8, 2021
Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.
Lithium
JULY 7, 2021
We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
MAY 10, 2021
The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.
Talkdesk
NOVEMBER 13, 2020
In 2021, Talkdesk will celebrate its 10-year anniversary. This is the first multi-regional Magic Quadrant covering the cloud contact center market, so it is a tremendous honor to be named in a leadership position we believe reflects the diversity of our customers. Change can be hard, at least for me.
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?
SurveySparrow
SEPTEMBER 8, 2021
As it focuses on pretty much everything about the employees – how they feel about your company, the benefits offered, the vibe they’re getting, office culture, etiquette, and leadership qualities. So, in 2021 and beyond, EX platforms would play a massive (gigantically massive!) Top 10 EX Management Softwares . Embrace it. .
Playvox
AUGUST 8, 2022
In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. In April 2021, a record 4 million Americans quit their jobs. The one item in the list above that likely stands out to contact center leaders most is poor management oversight or leadership practices. Technology.
Expert insights. Personalized for you.
98 
Let's personalize your content