Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Lincoln Murphy. Peter Armaly. James Scott. Nils Vinje.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

SurveySparrow

NOVEMBER 11, 2021

As any WFH employee will tell you, the reasons are plenty: from work interruptions to sales fluctuations to lack of staff. Update your roadmap. They also bridge the gap between staff and top leadership. In April 2021, GM CEO Mary Barra sent a message to employees about the return to work policy. Update your roadmap.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

As any WFH employee will tell you, the reasons are plenty: from work interruptions to sales fluctuations to lack of staff. Update your roadmap. They also bridge the gap between staff and top leadership. In April 2021, GM CEO Mary Barra sent a message to employees about the return to work policy. Update your roadmap.

2022 52

2022 Roadmap Employee Experience Culture 52

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.

2021 52

2021 Chief Customer Officer Travel Roadmap 52

C Space

JUNE 16, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The Academy of Motion Picture Arts and Sciences announced on Monday that the 93rd Academy Awards telecast (AKA the Oscars ) has been postponed by two months to April 25, 2021.

2020 52

2020 Brands Social Media Advertising 52

West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. Sellers want to ensure there aren’t any valuation surprises during their exit, and they want to drive the narrative around their exit—two variables better controlled for in a private sale rather than the public markets.

Roadmap 52

Roadmap Innovation Financial 2022 52

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. The result? Budgets can end up dictating how good (or bad) a project-oriented organization’s offerings are.

Banking 52

Banking Innovation 2022 Government 52

Gainsight

AUGUST 10, 2020

What was evident from these discussions is that Sales and CS need to be collaborating more than ever. As executives searched for advice on bringing these teams closer together, ideas like quarterly joint-roadmap development sessions and incentive programs for rewarding the collaboration were some of the suggested solutions. .

Leadership 59

Leadership 2020 Events Customer Success 59

Kustomer

AUGUST 19, 2021

Wendi has years of experience in CX and in leadership positions and she shares some of the secrets for how to make your company stand out. Aligning other departments like engineering, new products, sales, and finance with CX is also a great way to build customer advocacy when presenting to the C-Suite. Winning Over the C-Suite.

Culture 98

Culture Chief Customer Officer NPS B2B 98

West Monroe

MARCH 8, 2022

What’s more, more than a quarter of manufacturing companies surveyed by the Manufacturing Leadership Council said their manufacturing data volumes had doubled or tripled in size over the previous two years. For organizations with many locations, the roadmap should include standardizing a set of technologies specific to the vision.

Roadmap 52

Roadmap Technology Leadership Consumers 52