2021 Consumers Innovation Loyalty Programs 
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic. According to Accenture , 75% of consumers are more likely to purchase from a company that knows their name and purchase history.
Oracle
APRIL 6, 2021
From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market.
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ShepHyken
APRIL 26, 2021
9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles.
ShepHyken
SEPTEMBER 10, 2023
How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.
Optimove
APRIL 27, 2023
Localytics) 60% of consumers say they would be more likely to participate in a loyalty program if it included gamification elements. GamEffective) 80% of consumers say that they’d be more likely to do business with a company that offers a gamified mobile app.
Currency Alliance
DECEMBER 20, 2022
During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.
C Space
SEPTEMBER 21, 2020
Testing is expected to last until the end of 2021 before a decision can be taken on commercialising the plan. We created too much product, we paid too much attention to fashion week and not enough to the consumer. Direct-to-consumer partnerships could offer a lifeline to independent brands that could otherwise fail, he added.
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