Optimove

APRIL 27, 2023

Localytics) 60% of consumers say they would be more likely to participate in a loyalty program if it included gamification elements. One ResearchGate study from 2021 found that 80% of language students use Duolingo because of its gamification (and there are currently 300+ million users).

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Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

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SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

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SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

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Customer Satisfaction Social Media Touchpoint Feedback 52

C Space

SEPTEMBER 21, 2020

Testing is expected to last until the end of 2021 before a decision can be taken on commercialising the plan. When asked whether bars would be open for celebrations to ring in 2021, Khan said authorities would have to “see how the virus pans out”, adding that the festive season was weeks away still.

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Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Loyalty programs are no different.

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Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

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Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

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Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

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Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. McKinsey and Co. james.lanyon@materialplus.io

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Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

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Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success.

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SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Painpoint 5: Untrained Sales Team – Customer Service According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, 31.5%

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Retently

MARCH 18, 2019

million by 2021 – and that’s only in the US! Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. As for Starbucks, they certainly didn’t come up with the idea of selling coffee, but they innovated the way it’s sold.

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SmartKarrot

AUGUST 12, 2022

Innovation has taken over the world. Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. ChowNow, as a SaaS platform, is quite innovative. But before talking about ChowNow, let us discuss the current status of the food and restaurant industry. Food and grocery deliveries became commonplace.

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ShepHyken

FEBRUARY 15, 2021

ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty. More and more organizations are investing in service innovation that drives revenue and growth. by Ana Andjelic.

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Article 2021 Customer Service Retail 101