ViiBE Blog

JULY 30, 2021

July 30, 2021. Considered a relatively new solution, contact center is an omnichannel customer support platform. The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations.

Contact Center 52

Contact Center 2021 Call Center Transportation 52

Kustomer

DECEMBER 29, 2020

While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020. It’s therefore important to consider new, digital-first service options for 2021 and beyond.

2020 105

2020 E Commerce 2021 Consumers 105

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. Customer-based Organization. – Does the BPO firm consider your customers as their customers too? Helpware also builds customized teams in Customer Service and Back Office for industry leading startups and modern companies.

Call Center 40

Call Center 2021 E-support 2012 40

Kustomer

MARCH 23, 2022

Ensure your customer service operation is set up so customers can easily get in touch using their preferred method and that if they choose to switch from one channel to another, they can pick up a conversation where they left off. Referral programs are a great way of turning loyal customers into brand ambassadors.

Brands 98

Brands Social Media Reference Loyalty 98

Kustomer

JULY 28, 2022

When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time. In fact, 79% of consumers say customer service is extremely important when deciding where to shop. Customer Service Versus Customer Experience.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SurveySparrow

NOVEMBER 30, 2020

By recommending the next best actions, AI-Powered platforms can offer a unique customer experience. Virtual Assistants : According to Gartner reports, 15% of customer service interactions will be handled by a virtual voice assistant in the year 2021. Omnichannel Delivery. Augmented Reality .

Customer Experience 52

Customer Experience Customer Journey Mapping E Commerce Multi-Channel 52

SurveySparrow

JULY 3, 2021

Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.

Brands 59

Brands Customer Experience Travel Social Media 59

BirdEye

FEBRUARY 23, 2024

Efficient external business communication boosts an organization by enhancing brand reputation, expanding the customer base, and increasing investor confidence. Effective knowledge-sharing platforms and transparent omnichannel communication practices unlock this potential, driving collective learning and growth.

Communication 62

Communication Multi-Channel Culture Social Media 62

Avaya

FEBRUARY 7, 2017

So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently). With the ability to build and/or embed custom communications into the CX, they can seamlessly do so.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Lithium

AUGUST 25, 2021

Khoros acquired Topbox in January of 2021, bringing an innovative omnichannel CX analytics solution to Khoros’ award-winning digital customer engagement platform to create a powerful new standard for artificial intelligence (AI)-powered customer experience management. Jacob] What is CX Insights?

Insights 40

Insights Return on Investment Social Media Consumers 40

West Monroe

JANUARY 25, 2022

The generational sea change is here and will rewrite the rules on customer engagement. For years, the industry has been bracing for a new wave of younger, more digitally savvy customers to make up the majority of bank relationships—and that time has arrived. Consumers still want an omnichannel experience.

Banking 52

Banking 2022 Financial Multi-Channel 52