SurveySparrow

FEBRUARY 17, 2021

It is all the more effective because it comes directly from your customers, and not from a 3rd party that sends secondary research results. The best way to thrive in your business is by having a customer retention strategy. . Here is why sending customer satisfaction surveys questions in 2021 is a must: 1.

Customer Satisfaction 52

Customer Satisfaction 2021 Net Promoter Score Loyalty Programs 52

ClientSuccess

DECEMBER 16, 2021

Goals by ClientSuccess TM provides a powerful way for customer success managers to deliver measurable results for their customers. Goals empowers customer success managers (CSMs) to proactively collaborate with customers to achieve key objectives, desired outcomes, success criteria, and goals.

Measurement 52

Measurement 2021 B2B Customer Success 52

SurveyGizmo

JANUARY 3, 2023

While true that CX reached new heights in 2021, 2022 has seen CX quality scores fall back to pre-pandemic levels in the U.S. Forrester reports that the average CX Index score declined “across all 13 verticals that we study…from an all-time high of 72 in 2021 to 71.3 Collaboration will drive successful CX outcomes in 2023.

2023 52

2023 2022 NPS 2021 52

Gainsight

JUNE 10, 2021

They also took a look back on the inventions Gainsight introduced to the world such as healthscores, Journey Orchestrator, and many of the other pillars of customer success solutions as we know them today. Megs discussed how HPE recognized the value of customer success and the importance it brings to their business.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Happy or Not

DECEMBER 23, 2021

We’re sure you can agree – 2021 went by in the blink of an eye. As 2021 draws to a close, let’s celebrate achievements from this past year and share where we’re headed next. . Boosting customer success . Our focus is our customers! Our focus is our customers! HappyOrNot Success services.

2022 36

2022 2021 Touchpoint User Experience 36

Totango

SEPTEMBER 17, 2021

It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Why is it so common? Try it free.

Sales 75

Sales Customer Journey Mapping Loyalty User Experience 75

Circular Edge

APRIL 23, 2021

which includes enhancements in the areas of application optimization, user experience , system automation , security & digital transformation that make JDE easier to use. Worthington Industries mobilized & modernized with Orchestrator & mobile apps to improve user experiences and manage processes in real-time.

Workshop 52

Workshop Innovation Consulting 2021 52

Gainsight

JULY 1, 2022

We wanted to discover what solutions they use and how they measure success. . The results were some of the most insightful data we’ve seen in some time. Product is only responsible for upsell (growth) opportunities 10% of the time, with 29% managed by Sales and 28% attributed to Customer Success.

2022 52

2022 Roadmap Metrics Sales 52

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Key trends.

2022 40

2022 B2B Chief Customer Officer Financial 40

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. They release an early version of a product or service into the market and then gather user data to understand: Do people like it? Is anything creating friction within the user experience?

Banking 52

Banking Innovation 2022 Government 52

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. .”

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

SmartKarrot

OCTOBER 11, 2021

A Product Analytics Tool is software that provides businesses with insights about customers’ interaction with their products. Product analytics tools help companies with digital products to collect data and analyze how customers interact with various features of their products. Top 10 Product Analytics Tools in 2021.

2021 10

2021 User Experience Interaction Insights 10

SmartKarrot

AUGUST 25, 2021

Additionally, SaaS monitoring extends beyond your organization’s assets to provide monitoring data across the public Internet to allow greater awareness and control of the user experience. Start to monitor the user experience. Start to store your monitored files away from the rest of your files.

2021 10

2021 User Experience Omnichannel Metrics 10