2022 2023 Insights Omnichannel 
CX University
MARCH 4, 2024
The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This is where omnichannel experiences play a pivotal role in shaping the modern CX landscape.
CX University
MARCH 11, 2024
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns.
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Kayako
APRIL 1, 2022
Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Find out what trends will impact eCommerce customer satisfaction in 2022. In 2020, the number of companies investing in the omnichannel experience jumped from 20% to more than 80%. It turns out that there is an answer.
Happy or Not
DECEMBER 21, 2022
At HappyOrNot, we are all about helping businesses unlock insights of customer experience to improve their operations. In our 2022 kick-off blog post , we shared that our objective was to provide richer and deeper insights into the customer experience as well as further improve the capabilities to measure omnichannel customer experience.
Strativity
JULY 14, 2022
In Material’s tracking work we’ve learned that the keyword for 2022 and beyond is omnichannel. Here are four key insights from our trackers to keep in mind as you strive to create seamless omnichannel experiences: In-Person Shopping is Making a Comeback. High Advertising Costs Are Accelerating Omnichannel Trends.
CSM Magazine
JULY 14, 2023
To address this, we delve into statistical insights and industry best practices. It should be utilized as a part of an omnichannel service strategy rather than a standalone solution. Statista found that as of 2022, brands were only present on an average of 5 platforms, compared to users who were active on 8.
Optimove
MARCH 30, 2023
And sure, 2023 just started, but summer’s somehow approaching. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more. Almost half of the consumers surveyed have less confidence in the economy compared to 2022.
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