TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Their knowledge and impact is constantly reshaping the service industry.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Deep listening and insights lead the way this year. Khoros Marketing Release Notes, October 2022.

2022 52

2022 Social Media 2023 Roadmap 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

2023 70

2023 Communication Contact Center Return on Investment 70

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Date: October 12-14, 2022. Did you miss them?

2022 52

2022 Events Customer Success 2023 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI is adept at collecting valuable insights from vast amounts of data to understand customer behavior and inform further sales strategies.

Sales 109

Sales 2023 Demo Social Media 109

ChurnZero

NOVEMBER 11, 2022

Download your full copy of the 2022 Customer Success Leadership Study here. Related: Which Customer Success best practices should you keep or let go in 2023? Our expert panel offers their take on the trends, challenges and opportunities revealed in the 2022 Customer Success Leadership Study. . report to the CEO, 17.1%

2022 98

2022 Leadership Customer Success 2023 98

Education Services Group

DECEMBER 13, 2022

Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% Less than half of CS organizations have access to the tools they need to deliver actionable insights and increase business efficiency.

2023 52

2023 Customer Success 2022 Sports 52

Happy or Not

DECEMBER 21, 2022

At HappyOrNot, we are all about helping businesses unlock insights of customer experience to improve their operations. In our 2022 kick-off blog post , we shared that our objective was to provide richer and deeper insights into the customer experience as well as further improve the capabilities to measure omnichannel customer experience.

2022 69

2022 2023 Omnichannel Feedback 69

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. As we head into 2023, employee-employer relationships may require refining and rebuilding. Prioritize customer engagement.

Contact Center 52

Contact Center 2023 Loyalty Social Media 52

delighted

JANUARY 19, 2023

This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Let’s review the ways we improved feedback visibility in 2022. Export options With Delighted’s new export options, you can now get even more insight into your survey performance and scheduling.

2022 52

2022 Net Promoter Score 2023 Metrics 52

Forrester's Customer Insights

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

2023 32

2023 NPS Net Promoter Score Brands 32

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. May they inspire you to take on whatever 2023 hurls warmly sends your way. 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar.

Webinar 98

Webinar 2022 Customer Success Metrics 98

Forrester's Customer Insights

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Net Promoter Score 36

Net Promoter Score 2023 NPS 2022 36

Clarivate

FEBRUARY 27, 2024

When global trademark filing activity fell in 2022 , questions rose around what this signified. Would 2023 data show a second year of decline, indicating uncertain economic outlooks? Applicants from Poland filed more EUTM applications in 2023 than applicants from the UK. Or would filing activity recover?

2023 98

2023 2022 2024 Brands 98

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023.

2023 52

2023 Customer Success 2022 Leadership 52

ChurnZero

DECEMBER 7, 2023

The team not only maintained the impressive volume of responses achieved in 2022, but their concerted efforts yielded a remarkable reduction in detractors by 17% and a simultaneous increase in promoters by 14%,” Simona added. Check out 2022’s ChurnHero winners , 2021’s ChurnHero winners , and 2020’s ChurnHero winners.

2023 52

2023 Customer Success NPS 2022 52

CSM Magazine

JANUARY 22, 2024

These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 13.7% from 2023 to 2030. million in seed funding.

Customer Service 52

Customer Service 2023 E Commerce 2024 52

CX University

JANUARY 30, 2024

While NPS is a valuable quantitative metric, it should be complemented with qualitative insights to provide the necessary context behind the score. CX University encourages organizations to use NPS to identify areas that need improvement and collect customer insights to understand the reasons behind the scores. Healthcare +36.42

Net Promoter Score 52

Net Promoter Score NPS 2023 2024 52

Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. 61% engage in live bets. 

Sports 52

Sports 2023 2024 Engagement 52

ShepHyken

AUGUST 6, 2023

We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.” as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4% remains unchanged since 2009 while inflation reached 6.2%

Article 62

Article 2023 Customer Service Magazine 62

SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond.

Retail 52

Retail 2023 Customer Experience E Commerce 52

Forrester's Customer Insights

SEPTEMBER 27, 2022

We made bold predictions for 2022. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more.

2022 46

2022 2023 B2B Marketing 46

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Q: What one process should CS leaders focus on in 2023? Here’s a sneak peek at what we learned.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Optimove

AUGUST 31, 2023

Notably, over 70% of consumers place value on personalization when shopping online, as evidenced by findings from our February 2023 Marketing Fatigue Survey and our July 2023 Holiday Shopping Survey. The lack of insights from these data sources is akin to a compass-less journey.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

ChurnZero

JANUARY 11, 2024

2023 customer success budgets Economic context: U.S. 2023 non-headcount customer success budgets as a percentage of revenue: Most non-headcount customer success budgets range from 0.08% of revenue to 0.2% 2022 customer success budgets Economic context: The economic data was murky in 2022. of revenue. of revenue.

2023 52

2023 2022 Webinar Leadership 52

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Below are six of these “horrors.” Others are just plain, scary stuff.

Marketing 119

Marketing 2023 Loyalty Consumers 119

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access.

2022 52

2022 Roadmap ROI Social Media 52

BirdEye

MARCH 24, 2023

In 2022, the average cost per click was $0.97. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you.

2023 98

2023 Return on Investment Social Media Sales 98

West Monroe

JANUARY 24, 2023

Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle. So how should leaders frame 2023 decision-making to deliver fast results—as well as lasting impact? Other startups folded altogether.

2023 52

2023 Innovation E-support Healthcare 52

Happy or Not

JANUARY 5, 2023

Less friction and more flexibility bringing better insights, along with more integrations, and even more trustworthy data are some of the hot topics for HappyOrNot offering in 2023. To summarize, a lot of the development steps already started in 2022 will bear fruit in 2023. For now, we wish you all a successful new year.

Feedback 69

Feedback 2023 2022 Customer Centricity 69

Clarivate

APRIL 19, 2024

4] Such insights can also help optimize medical workflows, and ultimately reduce healthcare utilisation. [9] Global burden of liver disease: 2023 update. 2023 Aug;79(2):516-537 [2] World Liver Day website. [3] 2023 Jul 11;47(1):73 [5] Sung H, Ferlay J, Siegel RL, Laversanne M, Soerjomataram I, Jemal A, Bray F.

2023 59

2023 E-support 2016 2014 59

Forrester's Customer Insights

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. US financial services brands are struggling to earn high levels of customer trust.

Financial 55

Financial 2023 Banking 2022 55

Optimove

MARCH 30, 2023

And sure, 2023 just started, but summer’s somehow approaching. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more. Almost half of the consumers surveyed have less confidence in the economy compared to 2022.

Consumers 94

Consumers Omnichannel 2022 Retail 94

West Monroe

NOVEMBER 14, 2022

During this conversation, he mentioned how this major retailer can produce consumer insights in nanoseconds. Of all the things we talked about in that meeting, that was the one thing that scared me the most; if a company can come into healthcare and produce consumer insights in nanoseconds, they could put a lot of us out of business.

2022 98

2022 Healthcare Hospitality Consumers 98

CSM Magazine

JULY 14, 2023

To address this, we delve into statistical insights and industry best practices. Statista found that as of 2022, brands were only present on an average of 5 platforms, compared to users who were active on 8. However, it raises the question – how much customer service should your social media accounts handle?

Social Media 89

Social Media Customer Service Omnichannel 2023 89

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link].

Technology 52

Technology Marketing 2022 2023 52

Forrester's Customer Insights

JANUARY 16, 2023

So 2022 is officially done and dusted, for better or worse. But before getting too far into 2023, let’s take a moment to look back at what we achieved over the previous year. More specifically, I wanted to share some thoughts from our research associate Aidan Riga, since he did such an outstanding job supporting […].

2022 26

2022 2023 B2B Marketing 26