2022 Books E-support Technology 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. He also sits on the board of Directors for CSPN.
Kustomer
JUNE 27, 2022
Types of Customer Support Software What Are the Key Technology Components of Customer Service? Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? What Is Customer Service Software?
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Interactions
DECEMBER 2, 2021
Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. It’s crucial your infrastructure is sophisticated enough to utilize the information collected from your customers via your automated channels or data systems so that your agents are supported to provide exemplary customer service.
SmartKarrot
APRIL 15, 2022
Several books available in the market that helps you understand customer retention. If you are a CRM, then reading these books is particularly important to know the latest tricks in the trade. Here are the top 10 customer retention books for CRMs to read in 2022 –. Authored by Peter Fader and Sarah E.
Comm100
DECEMBER 13, 2021
They need to offer the convenience of self-serve solutions, while providing personalized support and human experiences. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat increases member engagement .
Kustomer
APRIL 14, 2022
Providing alternate choices also means staying up to date with the newest advancements in technology. As mentioned earlier, consumer behavior is perpetually evolving, and the only way to stay ahead is to embrace the future of customer experience technology. Drive CX with Data.
Strativity
APRIL 27, 2023
The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! That’s not the case.
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