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5 Top Customer Service Articles of the Week 5-16-2022

ShepHyken

Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. Southwest to Invest $2B to ‘Transform’ Customer Experience by Donna M.

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Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer

CSM Magazine

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Agents are often the only human connection brands have with their customers and prospects. Canada, Mexico, Philippines, India, and Europe.

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Inbenta Profiled in Conversational AI “Hot Vendor” report by Aragon Research

Inbenta

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. July 2022). In a fully digital world, human and emotional connections have become essential to growing customer bases and increasing brand loyalty.

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Optimove Acquires Advanced Mobile Marketing Platform Kumulos. Here’s What’s In It for You

Optimove

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

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Together, We’re Unstoppable! Building Efficient, Durable Growth at Pulse Europe 2022 

Gainsight

Pulse Europe 2022 is here! Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . Go on offense : Promote greater collaboration between your sales and success teams to unlock the expansion potential of your install base. .

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The ultimate guide to business development in 2023

BirdEye

In 2022, the average cost per click was $0.97. Free] Business plan template from Birdeye Download & Customize Now Differences between business development and sales Sales is taking leads and prospects and working toward a purchase. To qualify leads is to predict the likelihood of a sales prospect becoming a customer.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

At this stage, it’s all about fostering a genuine connection with your customer. By prioritizing their needs and delivering exceptional experiences, you strengthen the bond and create a foundation for long-term customer relationships. As of 2022, Amazon had 157.4 million Prime subscribers.

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