Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Find out what trends will impact eCommerce customer satisfaction in 2022.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

Kustomer

OCTOBER 22, 2020

Simple Tricks to Earn Customer Loyalty. To help businesses keep up, Chief Product and Strategy Manager at Convey, Michael Miller dives into three simple ways to earn lasting customer loyalty that will continue after the pandemic. It’s no secret that COVID-19 has greatly impacted businesses across the globe. The Role of AI in CX.

Customer Expectations 69

Customer Expectations Management Communication Customers 69

Kustomer

OCTOBER 22, 2020

Simple Tricks to Earn Customer Loyalty. To help businesses keep up, Chief Product and Strategy Manager at Convey, Michael Miller dives into three simple ways to earn lasting customer loyalty that will continue after the pandemic. It’s no secret that COVID-19 has greatly impacted businesses across the globe. The Role of AI in CX.

Customer Expectations 52

Customer Expectations Management Communication Customers 52

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

E Commerce 40

E Commerce 2022 2023 B2C 40

Playvox

MAY 25, 2023

New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up. According to 2022 research by ICMI , almost half of contact centers (47%) are still manually creating forecasting models. But in today’s digital world, it’s more complicated.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

CSM Magazine

SEPTEMBER 22, 2021

As a result, brands and retailers have to be increasingly aware of reaching consumers through different channels. It mixes your offline and online presence and provides consumers with different ways to buy goods and services, whereas Nembol is another good option to multiply your online presence and grow traffic and sales!

Omnichannel 52

Omnichannel Competitive Advantage Fashion Consumers 52

Playvox

APRIL 14, 2022

The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. In fact, PwC research revealed that 82% of consumers want more human interaction in the future. Related Article: Is Your Organization Ready for the Top Contact Center Trends of 2022?

Contact Center 78

Contact Center Omnichannel Events Webinar 78

SurveySensum

JULY 20, 2023

Customers were switching to other fashion brands due to limited stock availability. By following these steps, you can rebuild the trust and loyalty of high-spending customers. It’s important to listen to their feedback, make necessary improvements, and provide personalized incentives to encourage their loyalty.

Retail 52

Retail Feedback 2023 Social Media 52

C Space

SEPTEMBER 4, 2020

That is safer for consumers, but means that retailers will lose out on the extra purchases people make once they’re in stores. According to a recent survey conducted by YPulse , a marketing firm specializing in Gen Z and millennial consumers, 54% of Gen Z respondents said that they currently use TikTok.

2020 40

2020 Brands Airlines Fashion 40

BirdEye

MAY 17, 2023

They also are excellent tools for employee engagement and loyalty, which in turn, boosts productivity. Founded in 2003, Tesla brought electric vehicles to consumers’ consciousness long before climate change dominated the headlines. Coca-Cola Mission statement: “Satisfy our beverage consumers with excellence.”

Innovation 98

Innovation Sports 2001 Social Media 98