Your 2022 Customer Experience Plan: Strategies, Videos, & Resources
Experience Investigators by 360Connext
JANUARY 5, 2022
Now that customer experience is such a big part of the organization, it’s time to set up a team. This team was given a clear CX Charter and understand their role is to help prioritize CX initiatives and provide governance around CX efforts. Related Resource: [Article] Improve Employee Experience to Improve Customer Experience.
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