2022 Employee Experience Government Technology 
SurveySparrow
DECEMBER 27, 2021
It has changed the CHRO’s priorities and forced them to adapt to a remote working structure, including making technological and operational changes overnight. Improving operational excellence is going to be a critical measurement of success in 2022 as well. to improve the life of the average employee in the organization.
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
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eGain Blogs
JULY 27, 2022
Add knowledge management to your recipe for resolving agent experience woes. Knowledge Management (KM) is the #1 technology for enhancing the three main customer service perspectives of operational performance, customer experience, and employee experience.” – Gartner, September 2021. Agent experience woes.
ShepHyken
AUGUST 16, 2022
It is a technology that understands the language of your business and automates workflows and processes in a trustworthy manner that complies with regulations. Then, recognize that the person using the AI technology and the person impacted by it may not be the same person. Shep Hyken is a customer service and experience expert,?
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Learn from these future-forward health systems and 20 others during each of the 2022 Fall Member Retreats , hosted by Clarivate Healthcare Business Insights.
ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.
Forrester's Customer Insights
FEBRUARY 10, 2022
Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.
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