Forrester's Customer Insights

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

2024 32

2024 Consumers 2023 Brands 32

SurveySensum

NOVEMBER 23, 2023

The reason is… Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Some tools require customization to be set up for your company in the best way. Data privacy. The same approach pays off when investing in new software.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

SmartKarrot

AUGUST 12, 2021

As per a prediction made by Gartner , in 2019, 25% of all customer interactions were automated through AI and machine learning. Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

BirdEye

JANUARY 16, 2024

Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Focuses mainly on customer relationship management features.

Management 59

Management Social Media 2028 Customer Relationships 59

BirdEye

OCTOBER 17, 2023

In 2023, AI has made significant developments, particularly in branding. It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Audience growth reporting – We all are interested in enhancing our reach.

Brands 59

Brands Social Media Multi-Channel Demo 59

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. With this dramatic growth, it only makes sense for companies to create and manage their social media pages on top platforms like Facebook, YouTube, Twitter, LinkedIn, and Pinterest. Using tracking and analysis tools.

Social Media 72

Social Media Multi-Channel Metrics Measurement 72

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. Track strategies, products, and customer information throughout the industry. Customer insights Customer insight using AI is something that Birdeye excels at. Want a quick answer?

Marketing 64

Marketing Advertising Social Media E-support 64