2025 Connections Consumers Customer Relationships 
Alida
JUNE 30, 2017
Vehicle sales are softening, and car ownership is down, especially among younger consumers. Mobility platforms and car sharing apps are giving consumers more reasons to forego owning a car, especially in urban areas. Reinvent the brand-customer relationship. Auto companies need to forge long-term customer relationships.
Lumoa
NOVEMBER 17, 2022
trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Customer Experience in E-commerce Trend Predictions for 2023. Providing exceptional customer service on an e-commerce platform is essential for maintaining a solid customer base.
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Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
BirdEye
APRIL 17, 2023
Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer.
SurveySparrow
MAY 23, 2021
Using AR in the latest mobile technology allows the customers to experience a whole new interactive world of products and services. This digital experience transforms the overall customer relationship. Augmented reality provides an opportunity to enhance customer experience at the point of pre-sales, sales and post-sales.
Tricia Morris
AUGUST 5, 2016
An estimated 25 billion connected “things” will be in use by 2020. connected devices. Frost and Sullivan Power Management in IoT and Connected Devices. consumers, 45% say they now own a fitness band, 27% a smartwatch, and 12% smart clothing. Connected Living in a Wearable World. Gartner Newsroom. GE Reports.
ChurnZero
MARCH 6, 2020
Meaning that companies must take care of their employees before their employees can take care of their customers. Today’s conscious consumers value openness and transparency; they buy more than a product—they buy a company’s mission, values, and culture. The program’s goal is to have 25,000 Starbucks partners graduate by 2025.
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