West Monroe
OCTOBER 19, 2023
trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”
Think Customers
OCTOBER 20, 2021
Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
NOVEMBER 14, 2023
Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.
Magellan Solutions
AUGUST 30, 2021
Amidst the rapid growth of technology, game development also started to transform itself to quickly adapt to the rapid need and demand of customers. In fact, the Gaming market size is projected to reach USD 398950 Million by 2026, from USD 192150 Million in 2019, at a CAGR of 11.0% during 2021-2026 because of this.
Playvox
APRIL 4, 2023
In service centers, the source of managers’ lack of connection with agents often stems from a lack of training. This helps your managers make their one-on-ones with agents about connecting and can help them notice signs of burnout and distress sooner. It’s also important to understand the best way to coach each team member.
Gainsight
FEBRUARY 9, 2023
A Salesforce study revealed that by 2026, for every $1.00 Just as you can configure CS technology to trigger CTAs and playbooks for several different cross-functional team members, it’s time to include your partners as part of the team: Seeing some red flags during implementation? ” You don’t have to look long to understand why.
Lumoa
SEPTEMBER 11, 2023
With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Connect with your existing customer base through surveys and feedback forms. From a global market worth $9.5
Expert insights. Personalized for you.
52 
Let's personalize your content