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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. Stats show around half of people say they have been ignored by brands when they have used messaging apps or social media channels over the last year.

2027 52
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Chatbots: Empowering Customer Service Amid Turbulent Times

Team Support

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. Chatbots can be implemented into your customers’ favorite instant messaging and social media platforms.

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Encourage social media engagement and sharing of in-store purchase . Imperatives for New Age Retail.

Retail 75
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Lysol’s COVID-19 Killer Wins Consumer Love

NetBase

42% of social media influencers are hoarding toilet paper! Drawing from multiple social media platforms, consumers are talking and posting about feeling taken advantage of during this pandemic. from 2020 to 2027, no stone is left unturned. 66% of consumers say brand transparency is key to their support.

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3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce

Think Customers

Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. Misinformation, violent content, and other harmful media are everyday occurrences for users. It has also become an uncertain ground for malicious content.

2027 52
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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Do you need multichannel support (phone, email, chat, social media)? Whether you’re considering a contact center for home services, a lawyer’s office, or otherwise, here’s why they are indispensable.

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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Do you need multichannel support (phone, email, chat, social media)? Whether you’re considering a contact center for home services, a lawyer’s office, or otherwise, here’s why they are indispensable.