Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

CSM Magazine

MARCH 5, 2024

Key Aspects of E-commerce Changed by AI and ML AI and ML technologies are making big changes in online shopping, spawning numerous e-commerce development solutions. Imagine you’re an e-commerce business owner. Visual search offers several benefits for both customers and e-commerce businesses.

E Commerce 52

E Commerce E-support Social Media Technology 52

Blueshift

OCTOBER 10, 2023

Throughout my career, I’ve had the privilege of collaborating with customers from various retail and e-commerce companies. They frequently become fixated on specific use cases, investing an entire year without running essential e-commerce campaigns. But here’s the silver lining: it doesn’t have to be this way.

E Commerce 109

E Commerce ROI Retail Marketing 109

SAP Customer Experience

JANUARY 3, 2024

Introduction SAP Commerce Cloud proposes a default stock level management strategy that fits in most of the cases. When business team wants to deviate from this standard, some difficulty can appear and often platform performance is impacted. This article will explain what’s standard and what’s the philosophy behind. Then, you.

Management 80

Management Article Customer Experience Customers 80

SAP Customer Experience

AUGUST 29, 2023

Overview Managing Performance in an SAP Commerce Cloud Project Learn how to incorporate recommended performance testing practices into your SAP Commerce Cloud project right from the start. Start Early Performance tends to be a topic that is left for the later stages of a project, however early design decisions can.

Management 82

Management Customer Experience Customers 82

Kustomer

DECEMBER 2, 2021

Live chat is no longer a nice-to-have in e-commerce customer service. In Simplr’s The State of Conversational Commerce in E-commerce , a third-party research firm rigorously mystery shopped 1,493 e-commerce brands to see how their live chat and chatbot customer experiences stacked up against one another. It’s a necessity.

E Commerce 98

E Commerce E-support 2022 Effort Score 98

SAP Customer Experience

AUGUST 18, 2023

Abstract Intelligent Selling Services for SAP Commerce Cloud (also known as Intelligent Selling Services) is a cloud-native system that can provide real-time customer experience personalization by recommending products to the customers interacting with SAP Commerce Cloud based e-commerce shops.

E Commerce 79

E Commerce Interaction Customer Experience Customers 79

SAP Customer Experience

NOVEMBER 6, 2023

Introduction SAP Commerce Cloud 2211 release strategy has changed to adopt continuous innovation. So Customer and/or Partner can take advantage of bringing new features to their commerce solutions as soon they have been released. In short, this new approach provides monthly updates. This article will highlight how to manage and.

Innovation 84

Innovation Article Management Customers 84

Alida

JUNE 7, 2021

As retailers scramble to effectively serve customers through a variety of channels, the digital commerce experience has become a common denominator. But, what is digital commerce experience?

Retail 147

Retail Omnichannel Consumers Customers 147

Inbenta

JANUARY 13, 2020

Chatbots are known for their benefits on customer experience and relation, here are some examples of how a chatbot can help boost your e-commerce site and create a competitive advantage. E-commerce chatbot: support the customer journey. Chatbots can prove their effectiveness on an e-commerce site in several ways.

E Commerce 109

E Commerce E-support Competitive Advantage Customer Journey 109

Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. The pitfalls of third-party platforms Many companies had e-commerce facilities before the pandemic, but they often produced only a small portion of their sales. An important element of e-commerce is the collection of customer data.

E Commerce 83

E Commerce E-support Retail Touchpoint 83

SAP Customer Experience

NOVEMBER 2, 2023

Introduction SAP Commerce Cloud comes with some access restriction when we want to perform deep dive debugging in node level. Indeed, unlike OnPrem installation, it is not possible to access directly to the operation system where service is running. This article shows you how to perform on specific node/pod some.

Article 78

Article Customer Experience Customers 78

SAP Customer Experience

OCTOBER 5, 2023

In November 2022, with Commerce Cloud 2211 release, we at SAP made a significant announcement regarding our commitment towards the accelerated innovation and modernization of SAP Commerce Cloud. As we approach the one-year anniversary since this announcement and release, I feel it is a fitting moment to share the results.

Innovation 88

Innovation 2022 B2C B2B 88

Kustomer

JUNE 8, 2021

The world is rapidly changing and that’s good news for businesses in the e-commerce space. This means it’s more crucial than ever to focus on the e-commerce customer service experience. These new statistics mean there’s a lot of room for growth in the e-commerce sector. What Is E-Commerce Customer Service?

E Commerce 105

E Commerce Customer Service E-support Document 105

Beyond Philosophy

FEBRUARY 17, 2020

To understand how it requires a better understanding of what the inventor of the hashtag Chris Messina’s calls Conversational Commerce. Messina coined the phrase Conversational Commerce in 2016 to describe all the changes happening in the way we interact with customers in the consumer marketplace.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

Magellan Solutions

JUNE 14, 2023

E-commerce plays a vital role in business growth. Boosting e-commerce businesses through outsourcing can improve efficiency and the bottom line. Boosting e-commerce businesses is a great strategy to simplify processes. By utilizing specialized e-commerce outsourcing for technical aspects, businesses can achieve growth.

E Commerce 52

E Commerce E-support Social Media Customer Satisfaction 52

SAP Customer Experience

SEPTEMBER 19, 2023

Abstract SAP Commerce Cloud has targeted at providing a headless, flexible and modular E-commerce solution for delivering modern customer experiences and as the key component of the headless feature, SAP Commerce Cloud, Composable Storefront (also known as Composable Storefront or 3CS) has been released since 2211 as the only strategic.

E Commerce 70

E Commerce Customer Experience Customers 70

SAP Customer Experience

NOVEMBER 18, 2022

At SAP, we’re invested in helping you reach your full commerce potential and optimize your business growth. Agile innovations and intelligent decision-making are made easier with SAP Commerce Cloud, an enterprise-grade platform that can scale and grow your business.

Innovation 77

Innovation B2C B2B Customer Experience 77

CSM Magazine

JANUARY 29, 2024

Choosing the right wholesale commerce solution for your distribution business isn’t a task to take lightly. In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors.

E-support 52

E-support Return on Investment E Commerce Multi-Channel 52

SAP Customer Experience

JULY 5, 2022

The Intelligent Selling Services for the SAP Commerce Cloud solution captures and analyzes behavioral data in real time across each customer’s commerce journey to create individualized customer experiences, which are optimized for both customer relevance and business impact.

Brands 62

Brands Engagement Customer Experience Customers 62

CSM Magazine

SEPTEMBER 8, 2023

E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. As of 2022, global e-commerce sales surpassed $5.7 In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Embrace them, and watch your e-commerce venture soar to new heights.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

SAP Customer Experience

NOVEMBER 15, 2023

Introduction The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services. Activating Swagger in 2211 The basic steps to activate.

Document 64

Document Article Customer Experience Customers 64

SAP Customer Experience

MAY 5, 2023

My name is Charalampos (or Charis) Karatzas and I am Portfolio Manager for SAP Commerce Cloud solution in SAP CX Product Learning team. Hello everyone, thank you for taking the time to read my blog post. Digitalization is growing with pretty high rhythms, and learning could not be an exception.

Blog 88

Blog Management Customer Experience Customers 88

SAP Customer Experience

AUGUST 2, 2023

Overview In this article we will describe how you can build an integration between SAP Commerce Cloud and SAP Emarsys Customer Engagement in order to bring sales order data into the application. We’ll focus on a particular customer scenario where this has been implemented successfully in the field, and provide.

Customer Engagement 72

Customer Engagement Sales Engagement Article 72

SAP Customer Experience

OCTOBER 28, 2022

Introduction This blog post is part of a series of blogs demonstrating how to feed data on the SAP Emarsys from SAP Commerce. In this part, I demonstrate the developments on the SAP CPI that receives the customer data from SAP Commerce, does the necessary transformations and enrichments, then send.

Blog 81

Blog Customers Customer Experience 81

CSM Magazine

DECEMBER 15, 2023

However, the advent of Business-to-Business (B2B) e-commerce solutions presents a transformative opportunity for uniform providers to streamline their operations, enhance efficiency, and stay competitive in a rapidly evolving market. The uniform industry, while essential, has traditionally faced challenges in optimizing its operations.

E Commerce 52

E Commerce B2B Financial User Experience 52

SAP Customer Experience

NOVEMBER 15, 2022

On behalf of the SAP Customer Experience Product Learning team, here’s announcing the release of the brand new learning journey – Expand Upon Technical Essentials of SAP Commerce Cloud. Learning Journey release Expand Upon Technical Essentials of SAP Commerce Cloud This learning journey is available completely free on learning.sap.com.

Brands 82

Brands Customer Experience Customers 82

Merkle

JUNE 27, 2022

While companies continue to win with customer experience, not every platform or piece of technology is created equal when it comes to meeting consumers in the context of their commerce journey. Even the best technology for your company won’t get you there right out of the box.

Customer Experience Management 97

Customer Experience Management Technology Consumers Customer Experience 97

SAP Customer Experience

SEPTEMBER 29, 2021

We are pleased to announce the official release of the new SAP Commerce Cloud Migration Essentials Online Training based on SAP Commerce 2011 (C4HCCM). If you are planning to migrate from SAP on-premise to SAP Commerce Cloud, this course puts together various resources that will take you through the essential.

2011 71

2011 Customer Experience Customers 71

Inbenta

APRIL 8, 2021

In e-commerce, where there are reduced personal interactions, this also provides an opportunity to improve and personalize shopping experiences. New trends in E-commerce. One of the main beneficiaries of these changes has been e-commerce. According to the UK-based Office for National Statistics, e-commerce grew by 46% in 2020.

E Commerce 69

E Commerce Retail Omnichannel Customer Satisfaction 69

SAP Customer Experience

NOVEMBER 17, 2023

Introduction The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services. Activating Swagger in 2211 The basic steps to activate.

Document 57

Document Article Customer Experience Customers 57

SAP Customer Experience

FEBRUARY 4, 2022

Abstract Intelligent Selling Services for SAP Commerce Cloud (also known as ISS) is a cloud-native system that can capture and analyze contextual and behavioural data across customer journey with SAP Commerce Cloud systems, then provides real-time customer experience merchandising and personalization.

Connections 84

Connections Customer Journey Customer Experience Customers 84

SAP Customer Experience

MARCH 27, 2023

We’re proud to share that over the last several months, we have delivered more frequent and predictable innovations to support your digital commerce journey, providing more agility with enhanced capabilities for a composable commerce experience. This blog highlights the top features and enhancements released in the.

Innovation 52

Innovation Blog B2C B2B 52

SAP Customer Experience

DECEMBER 7, 2022

On behalf of the CRM & CX Product Learning CoE team, I am pleased to announce the release of SAP Commerce Cloud Stay Current for Developers 2211. SAP Commerce Cloud Developer Stay Current (C4H340D_SC_2211) Target Audience Developers Technical Consultants Description This stay current program consists of the learning content about.

Consulting 67

Consulting Customer Experience Customers 67

SAP Customer Experience

DECEMBER 20, 2022

On behalf of the SAP Customer Experience Product Learning team, I am pleased to announce the official release of the new SAP Commerce Cloud Developer certification based on version 2211: SAP Certified Development Professional – SAP Commerce Cloud Developer (P_C4H340_24) Target Audience Developers Developer Consultants Solution Architects Technology (..)

Consulting 63

Consulting Technology Customer Experience Customers 63

SAP Customer Experience

DECEMBER 1, 2023

Abstract This blog post explores the latest features and enhancements within SAP Commerce Cloud, starting from version 2211.0 Simultaneously, it serves as an essential study guide for professionals engaged in the SAP Commerce Cloud Stay.

2022 55

2022 Blog Engagement Customer Experience 55