ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Next thing you know, you buy it.

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2017 Article Customer Service Retail 74

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Customer service starts on the inside, starting with employees. Find ways to promote your customers on social media.

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Article 2021 Customer Service E Commerce 19

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. A review program. A review program.

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Blog Demo 2018 Reference 81

ShepHyken

MARCH 14, 2018

You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” Since customer service has become a center of attention for most companies (even though some still don’t get it right), “That’s not my department” is being heard less and less.

Customer Service Training 109

Customer Service Training Customer Service Customers Article 109

ShepHyken

SEPTEMBER 7, 2016

Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle. But, sometimes it’s okay to ask a customer to repeat their story.

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Customer Service Representative Customer Service Training Customers Article 85

ShepHyken

OCTOBER 10, 2018

This brings me to an article I just read about a man who was banned from an all-you-can-eat sushi restaurant for eating too much food. And then there are guarantees, promotions and contests that have “fine print” that is focused more on the company than the customer. That’s what builds confidence, trust and loyalty.

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Customer Service Training Loyalty Article Information 120

ShepHyken

OCTOBER 31, 2018

They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Your customers will appreciate you. It’s simple….

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Sports Books Customer Service Training Presentation 112

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions.

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2017 Article Customer Service Government 0