Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

MARCH 12, 2020

Businesses that find their competitive advantage with CX in the years ahead will do so by focusing more on action and less on basic data. Consumer reluctance toward virtual assistants can in part be attributed to the technology still being in its infancy. CX is a strategy that must be executed.

ROI 32

ROI Banking 2020 Competitive Advantage 32

Circular Edge

MAY 12, 2022

Payment processing: It’s important to make the payment process as easy as possible for the customer, even if that means an additional expense for the seller. Depending on your business, you should be prepared to accept payments via credit card, ACH, bank wire or check. Again, this can be fully automated in many cases.

Sales 52

Sales Customer Relationship Management Document Competitive Advantage 52

Experience Matters

APRIL 7, 2015

With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. Identity Graph’ is a patent-pending customer resolution algorithm that automatically.

2015 97

2015 Multi-Channel 2014 CEM 97

Currency Alliance

MAY 9, 2019

With growth, comes competition. The rapid evolution of the supply chain has allowed a few exciting technology companies to grow fast in recent years, unencumbered by irritants such as competitors, defined standards, and complex legacy priorities and business practices. And that customer insight would not be known by competitors.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

C Space

FEBRUARY 12, 2020

you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? These innovations allow companies to create something new – after which they can enjoy a commercial advantage, for a while. The second major insight was that you didn’t have to deal with a physical movie.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

Bold360

NOVEMBER 21, 2016

It entices me to imagine what awaits us in 2017 for customer service. At the end of the day, the only way to prepare for customer service is to have the heart and the passion to take care of them and always be willing to see what technology offers. As a solution, many large banks are collaborating with FinTech firms.

2016 111

2016 2017 Customer Experience Social Media 111