Forrester's Customer Insights

NOVEMBER 10, 2021

Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.

Competitive Advantage 26

Competitive Advantage Financial Innovation Banking 26

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

MARCH 12, 2020

Businesses that find their competitive advantage with CX in the years ahead will do so by focusing more on action and less on basic data. One of the leading US banks is already using voice analytics to positive effect. That is, businesses have set out their CX visions but not yet worked out how to make them a reality.

ROI 32

ROI Banking 2020 Competitive Advantage 32

Circular Edge

MAY 12, 2022

Payment processing: It’s important to make the payment process as easy as possible for the customer, even if that means an additional expense for the seller. Depending on your business, you should be prepared to accept payments via credit card, ACH, bank wire or check. Again, this can be fully automated in many cases.

Sales 52

Sales Customer Relationship Management Document Competitive Advantage 52

Currency Alliance

MAY 9, 2019

Independent of market positioning, unique customer insight will become the primary competitive advantage. As long as you participate in some way, you’ll be able to reward your customer with points, gain an excuse to increase touchpoints, capture better data, and maintain a profitable position for your brand.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Experience Matters

APRIL 7, 2015

With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients.

2015 97

2015 Multi-Channel 2014 CEM 97

C Space

FEBRUARY 12, 2020

you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? These innovations allow companies to create something new – after which they can enjoy a commercial advantage, for a while. Bernie Banks: Leadership is Influence. So says Bernie Banks.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

Bold360

NOVEMBER 21, 2016

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Randy Hernandez.

2016 111

2016 2017 Customer Experience Social Media 111