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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Retail and Commercial Banks For retail and commercial banks to realize reputation management success, they should put a focus on improving customer service, convenience and accessibility, seamless digital experiences, and communication strategies. Insurance customers have different needs and priorities than mortgage consumers do.

Financial 260
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How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.

Banking 114
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Turning customer experience into competitive advantage

Eptica

Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line. Published on: October 25, 2017.

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Chatbots in Banking: The New Must-Have in Customer Care

Inbenta

Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. Digital Banking Moves Forward. Banks are consequently preparing themselves to meet these challenges in the future and to not fall for the same mistakes.

Banking 95
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CX University Releases Enterprise Learning Solution to United Bank for Africa

CX University

CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. times more engaged employees and experience a competitive advantage. UBA was ranked in 2022 as the best-performing financial institution amongst the tier-1 banks in Nigeria.

Banking 52
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10 Ways to Improve Business Banking Customer Service

CSM Magazine

Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy. Get to know your customers by name and take an interest in their business.

Banking 52
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Iconic brands finding their competitive advantage with XM

Qualtrics

Iconic brands finding a competitive advantage with XM. To demonstrate the power of XM, at XM Live we heard from leading brands in Asia Pacific about how they are using the technology to find their competitive advantage today. ANZ: The design & delivery of XM. Request Demo.