benefits-contact-center-gamification Blog Related Topics 
TechSee
JUNE 25, 2019
As biometrics become more reliable and cost-effective, more companies can be expected to take advantage of their benefits. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Contact Center workload management. Call Classification / routing.
NICE inContact
JULY 19, 2019
So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation.
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Calabrio
JUNE 17, 2019
As contact center professionals, we all understand the importance of workforce management tools and processes in ensuring that we have enough agents to work each shift. Contact center employees want to ensure that any organization they join will allow them the freedom they require to enjoy this balance. Add Gamification.
NICE inContact
JANUARY 24, 2017
You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. However, celebrating Go-Live and making it something to remember can reap benefits in terms of your system adoption and momentum.
NICE inContact
JULY 25, 2019
Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics. Check out these five tactics to retain your top call center agents: 1) Recognize Your Agents. Avoiding job boredom in the contact center is crucial to keeping them around. 2) Ask for Feedback.
NICE inContact
MARCH 29, 2018
Even sales increased as a residual benefit! And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. The post Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents appeared first on NICE inContact Blog.
Natalie Petouhof
FEBRUARY 28, 2016
announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. How Can Companies Benefit from Advanced Analytics? What Does Gamification Have To Do With Performance?
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