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Building a Great CX Team

CX Accelerator

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. One of the most important things a good journey map can do is connect the employees of an organization to the customer. Business owners need to treat their employees how they would like them to treat customers.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. of podcasts worldwide.

2023 207
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A United Airlines Post Mortem Discussion, With Diane Magers – CB48

Customer Bliss

Last week, I wrote a blog post about the employee experience side of the United incident. Diane is currently CEO of the Customer Experience Professionals Association. Prior to that, she held high-ranking, customer-facing roles at AT&T and Sysco. You Must Connect With Both Sides.

Airlines 128
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10 Best Customer Experience Books

Lumoa

You read blog posts and research articles if you want to learn more about a specific topic. ” “Ideal for VP’s and executive leaders, customer experience professionals, CMO, CCO, CXO, senior leaders in customer roles, sales and marketing and customer service.

Books 94
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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, more organizations will now embrace the subconscious and psychological experience, thus embracing Behavioral Economics. Identify what drives and destroys value for your employees experience. The Internet of things is essentially everything connected to the Internet. The Internet of Things.

2016 74
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Episode #24 – Building Community to Improve the Employee Experience

Russel Lolacher

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. Connect with Nate on his platforms: Linkedin. the differences between introverts and extroverts in building connections.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, more organizations will now embrace the subconscious and psychological experience, thus embracing Behavioral Economics. Identify what drives and destroys value for your employees experience. The Internet of things is essentially everything connected to the Internet. The Internet of Things.

2016 60