Happy or Not

APRIL 4, 2022

More flexibility, more integration and better omnichannel capabilities – those were the three themes in this year’s roadmap introduced in the first blog post of the year. Our strong roots lie in brick-and-mortar stores and other on-site surveys. One size does not fit all…. Integrations to BI systems and other CX platforms.

Omnichannel 69

Omnichannel Feedback Roadmap User Experience 69

ProProfs Chat

JANUARY 18, 2022

Even though there are endless ways to ask survey questions – rating scales have always been the most popular. So people will not get frustrated when they see your surveys. . So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. Graphic Scale.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

One Millimeter Mindset

NOVEMBER 14, 2018

Sure, we send out quarterly customer experience surveys and determine how many green smiley faces we receive. However, completing a survey is not collaboration. First, the majority of Professionals of Worth do not obsess over aggregated smiley faces on CX surveys. Subscribe to my blog.

Customer Retention 65

Customer Retention Workshop Events Customer Care 65

Lumoa

MARCH 9, 2023

Let’s look at exactly what kind of information you can mine through the right customer satisfaction survey questions and having a thorough customer feedback strategy. There are numerous forms your survey could take, and a wide range of question types, for example, psychographic survey questions or simple yes/no questions.

Feedback 83

Feedback Consumers Customers Customer Satisfaction 83

Kustomer

OCTOBER 2, 2020

According to data gathered from The Customer Service Situation , a 2019 customer satisfaction survey conducted by OnePoll for Kustomer, there are opportunities for brands to bounce back from a mistake, but not all consumers are willing to give businesses more than a few chances. Timeliness is also a must.

Consumers 80

Consumers Retail E-support Competitive Advantage 80

Customers That Stick

OCTOBER 27, 2014

CSI: Customer Service Investigator released some interesting findings in a survey this summer on the best ‘tone’ for email customer support. Based on the survey we now know that customers generally prefer a casual tone. The CSI survey also showed that users are sensitive to tone dependent on the nature of the correspondence.

Customer Service Training 158

Customer Service Training Communication Customer Satisfaction Customers 158

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83