Blog - CXDNA Update

5 things we love about Talkdesk

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1. AppConnect.

Contact Center

Contact Center Omnichannel Call Center Call Recording

10 ways to make the most of Talkdesk Callbar

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Getting started Last week, we published a blog on everything you need to get started as a WFH agent , including technical and non-technical requirements. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation!

Call Recording

Call Recording Contact Center Call Center Information

LIVE: Opentalk Product Announcements

Talkdesk

MAY 17, 2016

May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.

Call Center

Call Center Omnichannel Contact Center Communication

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

Talkdesk

JUNE 21, 2019

In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center. Integrating Your Contact Center and CRM Software One of the most effective ways to reduce wrap up time is to integrate your contact center and CRM platforms. What is Call Center Wrap-Up Time?

Contact Center

Contact Center Average Handle Time Call Center Call Recording

An S.O.S. for Your Contact Center Software

Talkdesk

AUGUST 30, 2017

Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. The technology exists to make contact center software much more customer-centric and we think we’re building something truly unique and exciting for Talkdesk customers. and moving to an innovator like Talkdesk.

Contact Center

Contact Center Customer Centricity Blog Innovation

What Psychology Can Teach Us About Customer Service

Talkdesk

AUGUST 28, 2015

Talkdesk’s browser-based call center software is designed to facilitate effortless interaction between you and your customers. On your end, it’s easy to set up, intuitive and integrates seamlessly with Salesforce, Zendesk, Desk.com and many other CRMs. Talkdesk solution. Talkdesk offers the use of IVRs.

Customer Service

Customer Service Call Center Events Customers

Tiago Paiva: How a Dreamer Became a Doer

Talkdesk

JULY 24, 2017

Do you know Talkdesk’s inspiring origin story? As Talkdesk has recently been named to Forbes 2017 Cloud 100 list , we felt that now would be the perfect time to bring you this interview of Tiago Paiva, the Founder and CEO of Talkdesk. How did you conceptualize Talkdesk? How did you conceptualize Talkdesk?

Call Center

Call Center Magazine 2011 Presentation

5 Crazy Ideas for Transforming your Contact Center

Talkdesk

NOVEMBER 8, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk COO Gadi Shamia presented “5 Crazy Ideas for Transforming your Contact Center” to a packed breakout session room.

Contact Center

Contact Center 2017 Innovation Information

6 Characteristics Your Contact Center Should Have in 2018

Talkdesk

JANUARY 12, 2018

Modern platforms like Talkdesk are designed from the ground up to give you one singular, global contact center that allows you to simplify routing and save money by not having to replicate your infrastructure in each individual contact center location. #5: 5: Business strategy that drives decisions with a cloud-native technology stack. . #6:

Contact Center

Contact Center 2018 Innovation Social Media

Introducing: Talkdesk for Salesforce

Talkdesk

AUGUST 1, 2016

There are a lot of things that make Talkdesk great. If you’re a regular reader of our blog, you’ll know that we’re constantly expanding our offering with innovative new features and enhanced functionality. In fact, we currently offer more than 25 integrations, more than any other cloud-based call center software in the industry.

Call Center

Call Center 2015 Communication Innovation

Talkdesk’s Easy Contact Center and CRM Integration

Talkdesk

JANUARY 22, 2018

Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Talkdesk was built to be a companion to your CRM solution, making sure your agents can use the CRM as their primary workspace, making and receiving Talkdesk calls in the background, without ever leaving the CRM.

Contact Center

Contact Center Metrics Webinar Information

Bridging the Gap: How to Choose the Right Channel for Customer Communication

Talkdesk

SEPTEMBER 6, 2017

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Luckily, omni-channel solutions like Talkdesk offer real-time channels like voice or SMS out of the box. Not too long ago, when a customer needed to contact customer service, they had only one option: to call.

Communication

Communication Hotels Magazine Customer Service

The power of 3 new outbound dialing enhancements

Talkdesk

FEBRUARY 20, 2020

New Talkdesk Outbound Dialer capabilities empower CX-obsessed companies to proactively engage with their customers to deliver effortless, personalized sales, customer service and support, in new and more efficient ways. Agent Management: Assign agents to specific campaigns with integrated call handling via agent desktop integration.

Contact Center

Contact Center B2B B2C Connections

Talkdesk by Role: Contact Center Admins

Talkdesk

AUGUST 22, 2017

With that in mind, Talkdesk has given admins the utmost ability to make changes to their contact center with the least red tape. Speed and ease of setup were crucial to early versions of Talkdesk and now that the product is more mature, it still takes just minutes to get started making and receiving your first calls.

Contact Center

Contact Center Call Recording Events Management

Talkdesk by Role: Contact Center Admins

Talkdesk

AUGUST 22, 2017

With that in mind, Talkdesk has given admins the utmost ability to make changes to their contact center with the least red tape. Speed and ease of setup were crucial to early versions of Talkdesk and now that the product is more mature, it still takes just minutes to get started making and receiving your first calls.

Contact Center

Contact Center Call Recording Events Management

3 Ways Automated Workflows Improve Efficiency in Your Call Center

Talkdesk

APRIL 20, 2016

How do business tool integrations factor into call center automated workflows? Business tool integrations are part of the majority of automated workflows in the call center. These two-way integration allow agents and reps to leverage numerous tools without being concerned about data loss or inconsistencies.

Call Center

Call Center Demo Events Information

Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

JANUARY 18, 2018

The internet has enabled the SaaS model for enterprise software and it’s unleashed a new age of innovative software like Salesforce that allows companies to be more efficient. Talkdesk is the leading second-generation CCaaS, built from the ground up for today’s digital communication environment.

Contact Center

Contact Center Webinar Communication Innovation

10 Tips for Handling the Holiday Returns Rush in Your Call Center

Talkdesk

DECEMBER 3, 2015

Utilize call center software with integrated business tools. Call center software with integrated business tools takes the usefulness of Enhanced Caller ID to the next level. It pulls information from all integrated business tools (i.e., Salesforce, Zendesk, Shopify, Magento, BigCommerce, LiveChat, etc.)

Call Center

Call Center Information Measurement Interaction

7 Takeaways from TOPO Sales Summit 2016

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. The Talkdesk angle: Our advanced cloud-based call center software enables agents and reps to view comprehensive contact information and history for inbound and outbound calling. Talkdesk call center software is easily customizable and cloud-based.

2016

2016 Sales Call Center Multi-Channel

CXDNA Update

5 things we love about Talkdesk

10 ways to make the most of Talkdesk Callbar

Trending Sources

LIVE: Opentalk Product Announcements

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

An S.O.S. for Your Contact Center Software

What Psychology Can Teach Us About Customer Service

Tiago Paiva: How a Dreamer Became a Doer

5 Crazy Ideas for Transforming your Contact Center

6 Characteristics Your Contact Center Should Have in 2018

Introducing: Talkdesk for Salesforce

Talkdesk’s Easy Contact Center and CRM Integration

Bridging the Gap: How to Choose the Right Channel for Customer Communication

The power of 3 new outbound dialing enhancements

Talkdesk by Role: Contact Center Admins

Talkdesk by Role: Contact Center Admins

3 Ways Automated Workflows Improve Efficiency in Your Call Center

Transition Your Contact Center from On-Prem to the Cloud

10 Tips for Handling the Holiday Returns Rush in Your Call Center

7 Takeaways from TOPO Sales Summit 2016

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