the-key-beta-objectives-for-product-managers Blog Related Topics 
Centercode
JULY 6, 2023
No matter what role you play in the development of a product, at some point you may be tasked with running a beta test. To continue on with our blog series outlining the various objectives people in different roles have during a beta test, this week we’ll be outlining the specific objectives that product managers […]
CustomerSuccessBox
MAY 8, 2022
Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Product challenges can take numerous forms, and the severity of the problem may differ from one consumer to the next. For example, a complex product may make it harder to onboard (and keep) clients.
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Totango
AUGUST 14, 2020
The key word is “ongoing.”. Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways. They derive value from your product by having it mold to fit their daily workflows and drive achievement of measurable milestones.
ClientSuccess
AUGUST 27, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What this does is help you get a sense of the strategic direction the customer is undertaking and the key challenges they might be facing.
West Monroe
JUNE 14, 2018
In the sections below, we highlight some key Summer ‘18 features for Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and Analytics Cloud. These new capabilities, which will require either Outlook 365 or Google, will allow management to have a view into all the activity happening around Opportunities and Accounts.
West Monroe
FEBRUARY 24, 2017
Another great feature that can assist in an agent’s personalization of a customer’s service experience via LiveMessage is that past message transcripts can be stored in a custom object and activity records. LiveMessage was previously managed by HeyWire, a company acquired by Salesforce in September of 2016. LiveMessage.
SurveySparrow
OCTOBER 19, 2020
With surveys, you will be able to understand what customers think about your product, about your service, how they feel at the interaction touchpoints and even get to know if they are planning to leave you or not. It has many specialized products that add more strength to its tool. Every business wants to impress its customers.
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