Books CEM Consumers Technology 
InMoment XI
JANUARY 17, 2024
It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors. More on this later.)
Beyond Philosophy
MAY 20, 2015
Sometimes it is differentiating, and offers consumers definite benefits – such as practiced by companies like Zappos, Wegmans, Ritz Carlton, Rackspace, Southwest Airlines, Trader Joe’s, Amazon, Baptist Health Care, and Zane’s Cycles – and sometimes it is just one of multiple factors which contribute to customer loyalty or disloyalty behavior.
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CloudCherry
DECEMBER 1, 2018
What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Download Now.
CloudCherry
OCTOBER 19, 2018
What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Download Now.
Beyond Philosophy
OCTOBER 28, 2014
There are four common Systems areas that apply to this concept: Technology, Call Routing and Answering Customer Identification, and Mobility. Area #1: Technology. When there is technology deployed in a Naïve or Transactional organization, they are doing so to get the product to market as quickly as possible with fewer costs.
Beyond Philosophy
JANUARY 26, 2015
If we do, we can continue to protect the technologies that have unleashed untold opportunities for people around the globe. Read more about the book and register for the webinar, here. Colin is an international author of four best-selling books and an engaging keynote speaker. 4 Ways to Gain Customers’ Trust in Data Security.
Beyond Philosophy
JUNE 4, 2015
If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device? Meld the Worlds.
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