Call Center Pros
AUGUST 27, 2018
We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success.
SmartKarrot
SEPTEMBER 8, 2021
As is said, a book is a man’s best friend. This adage has held true against time and indeed there is nothing like reading a book. With the new times, customer experience as a subject, theme and industry has evolved and various master pieces are brimming up to the libraries. This book is a jewel in the customer experience niche.
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ShepHyken
DECEMBER 6, 2021
3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? My Comment: I’ve been preaching for years (since my first book over 30 years ago) that customer service is not a department.
ShepHyken
DECEMBER 11, 2019
Who doesn’t love fast service? Jimmy John’s , the fast-food chain known for “freaky fast” service and delivery, knows how much customers appreciate speed. Take a leaf out of their book by finding ways to be freaky fast for your customers. Do something special for Get to Know Your Customer Days.
ShepHyken
JULY 31, 2020
Using an advanced AI chat platform, Amtrak created ‘ Ask Julie ,’ a chatbot to provide customer service by helping visitors find answers without having to call the support team. As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI.
Comm100
NOVEMBER 8, 2017
When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer.
Service Untitled
NOVEMBER 6, 2009
Focusing on strategy. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy. You can leave a response , or trackback from your own site.
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