Call Center Contact Center Innovation Virtual Agent 
TechSee
APRIL 21, 2021
Call centers are busier than ever. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI Call Center Solutions that Drive Value. According to a 2021 survey, 65% of U.S.
TechSee
JANUARY 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Post-call analysis also benefits from AI. Why agents are embracing the change.
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Talkdesk
APRIL 23, 2020
The cloud ensures a remarkable pace of innovation, which is what ultimately makes the difference in the customer’s journey. However, many companies have not yet addressed the most basic weaknesses in their contact centers. Our expectations as customers have been growing and are now higher than ever.
TechSee
AUGUST 14, 2018
This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.
CSM Magazine
SEPTEMBER 17, 2020
Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Essentially, it is what makes a Virtual Agent smart.
VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Agents need accurate, accessible information from reliable and efficient systems. Slow Wi-Fi?
TechSee
OCTOBER 9, 2018
AI-powered virtual agents. Chatbots have been hyped up for the last two years, and while they are certainly not perfect, they constantly improve as their powering technologies continue to evolve Other types of bots are also emerging, such as audio-based personal assistants and innovative virtual agents with visual capabilities.
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