Magellan Solutions

AUGUST 4, 2021

In this article, we identify and solve 10 challenges that every call center faces. This view of the contact center as a “cost center” is one that restricts contact centers from providing their best possible service. We believe that organizations faced with restricted budgets need to review their call center strategy.

Call Center 52

Call Center Contact Center Net Promoter Score Multi-Channel 52

Kustomer

MARCH 3, 2022

Hunter creates a principle of honesty and understanding within PatientPop by creating a work environment in which his employees feel cared for and comfortable. Hunter creates a principle of honesty and understanding within PatientPop by creating a work environment in which his employees feel cared for and comfortable.

Customer Experience 59

Customer Experience Definition Healthcare Customers 59

Kustomer

FEBRUARY 11, 2021

Hunter creates a principle of honesty and understanding within PatientPop by hosting a work environment in which his employees feel cared for and comfortable in. Hunter creates a principle of honesty and understanding within PatientPop by hosting a work environment in which his employees feel cared for and comfortable in.

Definition 59

Definition Healthcare Loyalty Sales 59

ClearAction

MAY 18, 2017

Low survey response rates, capturing feedback at all important touch-points, selecting the right scales and questions, integration of customer data across systems, connecting the dots across VoC sources, linking VoC with operational and financial data, or driving customer experience (CX) excellence? That’s the purpose of VoC.

ROI 54

ROI Feedback Insights Financial 54

Integrity Solutions

OCTOBER 23, 2023

Many people find themselves taking a sales role almost as a layover en route to their “real” career. You need a lot of methodology… you need to pull on every resource available to you to be successful,” she notes. “That’s why community’s important.” You need a lot of support.

Sales 114

Sales Connections Feedback Banking 114

Russel Lolacher

JANUARY 2, 2023

How bad and good experiences can have life long impacts to employees. Why treating people well isn’t a campaign. Well, virtually anyway, and here’s why he is awesome. He’s a 6-time best selling co-author of books focusing on ways we need to stop doing what’s been done before. Google Podcasts.

Leadership 52

Leadership Culture Books Financial 52

Russel Lolacher

JANUARY 30, 2023

” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes. And here is why he is awesome. If you lock yourself in a conference room and decide amongst yourselves as a senior leadership team what’s happening in the culture today… you’re gonna get it wrong.”

Culture 105

Culture Leadership Books Competitive Advantage 105

Russel Lolacher

APRIL 10, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with psychologist and data analyst Dr. Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. Why data is more important than what is assumed. We’ve made it up. And here’s why she is awesome.

Culture 52

Culture Leadership Communication Consulting 52

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. million views), lecturer at Toronto Metropolitan University’s School of Media, podcast host of Ideas Into Action.

Leadership 98

Leadership 2015 Government Books 98

Survicate

MARCH 20, 2019

We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? Yaniv Masjedi, CMO at Nextiva , agrees that investing in an in-house customer success team pays off in the long run: “More than 40% of our company’s 1,000 employees work in customer service, and they are all in-house.

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

ClientSuccess

MAY 8, 2020

We’re all writing the playbook as we go. Nothing that has impacted our customers, our employees, their loved ones, and our loved ones as this has done. . Like you, I’ve stared at the harsh reality that we may HAVE to cut headcount to survive this crisis. I’m writing this letter as one of you, and one of them. . And it sucks.

Customer Success 83

Customer Success Customers Sales Hospitality 83

Gainsight

DECEMBER 23, 2019

We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. Jason: And if nothing else, for COs and other folks here, if you don’t know where to invest, hire someone else in customer success. Hi everyone.

Customer Success 52

Customer Success Customers Sales Metrics 52

ClientSuccess

MAY 30, 2018

At ClientSuccess , we value candid conversations with Customer Success leaders that have unique experiences and varying viewpoints on the world of Customer Success. Since the beginning of Mark’s career, he’s been in post-Sales B2B software. Case in point, Mark was employee #6 at Success Factors and employee #10 at Accept Software.

Customer Success 40

Customer Success B2B Leadership Culture 40

ijgolding

JANUARY 23, 2019

With a career that began back in the 1980’s, I have had the opportunity to start/stop/change course on numerous occasions. the term “outsourcing” came from “outside resourcing” & dates back to at least 1981. outsourcing sometimes involves transferring employees & assets from one firm to another.

Reference 49

Reference Consulting Government Call Center 49

Help Scout

JANUARY 13, 2019

The why: communicating team successes is communicating value. So it’s fair to want to know why you should halt your busy self-cloning research schedule to figure out how to better laud your team. Specifically, it will: Secure resources. Likely not very often. Increase morale on the team. Elevate the profession as a whole.

Communication 40

Communication Leadership Presentation Document 40

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. So why did, uh, Theresa, um, select me as your speaker when we first spoke?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60